Engineering Success

• Lead, schedule and coach maintenance technicians across shifts; perform on-the-job training on maintenance standards
• Create and update maintenance work instructions and preventive maintenance plans (with standard task times) in the CMMS / SAP PM
• Train and coach production teams on first-level (autonomous) maintenance tasks
• Ensure equipment and tooling documentation is complete and available
• Define spare-parts and maintenance material standards, stock levels and supplier sourcing together with Purchasing
• Ensure compliance with health & safety directives for equipment, buildings and installations in scope

• Lead action plans to improve maintenance KPIs TRP, breakdown %, micro-stoppages, technical slowdowns, MTTR and MTBF
• Improve reliability of SMT equipment and tooling (printers, SPI, pick-and-place, reflow, AOI, conveyors): obsolescence plans, back-ups and root-cause elimination of recurring breakdowns
• Lead electrical and mechanical troubleshooting on line malfunctions and support teams on major technical issues
• Drive maintenance QRQC, weekly TPM/TRP reviews and maintenance workshops; pilot PDCA, FTA and 5-Why analyses; prepare lessons-learned and Kaizen cards
• Participate in cycle-time measurement and micro-stoppage observation to improve equipment performance
• Manage installation, commissioning and safety validation of new equipment, as well as refurbishments

• Build team know-how in debugging and troubleshooting; capture and share lessons learned.
• Drive effective use of SAP PM / CMMS and support its continued roll-out.
• Prepare the maintenance budget and lead total maintenance cost reduction; support annual contracts for critical spare parts and overheads.
• Ensure accurate maintenance records and contribute to EHS and productivity improvement activities.

• Bachelor’s degree in Mechanical, Electrical, Mechatronics or Automation Engineering
• Minimum 5 years of equipment maintenance experience in SMT / electronics manufacturing, including at least 2 years leading a maintenance team (automotive electronics strongly preferred)
• Hands-on troubleshooting of SMT equipment and automated lines; solid PLC, automation and industrial network knowledge
• Electrical maintenance experience is an advantage; pneumatic/hydraulic maintenance preferred
• Practical experience with TPM, preventive/predictive maintenance and KPIs (MTTR, MTBF, OEE/TRP); SAP PM or CMMS experience preferred
• Structured problem-solving (5-Why, PDCA, FTA) and good leadership and communication skills
• Good command of English; Thai native or fluent. Able to work at Amata City Chonburi

Our client is a global technology leader providing advanced process solutions and equipment to the food, feed, and nutrition industries. With a strong international presence and a reputation for innovation, the company partners with customers to improve productivity, efficiency, and sustainability through world-class equipment and lifecycle services.

They are seeking a Customer Service Sales Manager to drive growth of the after-sales business in Thailand, supporting customers across the Human and Animal Nutrition sectors. This commercially focused role is responsible for developing long-term customer relationships, identifying service opportunities, and growing recurring revenue through spare parts, service agreements, upgrades, retrofits, and field services.

Key Responsibilities

• Drive after-sales revenue by achieving order, sales, margin, and pipeline targets
• Identify, develop, and convert customer service opportunities into successful orders
• Grow the service business across spare parts, maintenance contracts, upgrades, retrofits, and field services
• Build trusted relationships with customers and understand their operational challenges
• Recommend value-added service solutions that improve uptime, productivity, quality, and cost efficiency
• Manage quotations, forecasts, and sales opportunities through CRM
• Develop recurring revenue through long-term service agreements
• Collaborate with internal technical and commercial teams to deliver competitive customer solutions
• Monitor market trends, customer needs, competitor activity, and pricing

Requirements

• Degree or Diploma in Engineering, Business, or a related discipline
• Minimum 5 years of experience in aftermarket sales, technical sales, service sales, or industrial equipment
• Proven success in business development and customer relationship management
• Experience selling machinery, spare parts, industrial equipment, or technical solutions is highly preferred
• Knowledge of the food, feed, or process manufacturing industries is an advantage
• Fluent in both Thai and English
• Experience using CRM systems and digital sales tools