Engineering Success

Senior Business Support Manager  (O2C & SAP Operations)

Our client is a global market leader in B2B specialty chemicals, industrial performance products, and commercial hygiene technologies. To support their expanding footprint in Thailand and the wider region, they are seeking a high-caliber Growth Operations Lead (Senior Manager – O2C & SAP Operations) to steer back-office commercial operations, optimize Order-to-Cash (O2C) governance, and build internal digital/analytics tools.

This unique dual-mandate role combines large-scale frontline team leadership (~15–20 FTEs) with hands-on digital capability building (low-code app development, SAP process optimization, and business intelligence). You will act as the core operational bridge between Commercial Sales, Supply Chain, Finance, and IT.

Key Responsibilities

1. Frontline Leadership & Order-to-Cash Execution (50%)

• Operational Scale: Direct leadership over a multi-tiered commercial support team (~15–20 FTEs including team leads/supervisors) across Order-to-Cash (O2C), customer administration, and credit control governance.
• Process Excellence: Streamline order-desk workflows, clean-order execution, billing accuracy, and master data alignment to ensure strict regional SLA compliance.
• Commercial Alignment: Partner closely with Commercial Sales Leaders, Supply Chain, and Finance to resolve operational bottlenecks and drive commercial performance.

2. Low-Code Building & Commercial Intelligence (50%)

• Hands-On Application Build: Actively design and deploy low-code applications, automated workflows, and internal productivity tools using platforms such as PowerApps, Power Automate, or custom scripts.
• SAP S/4HANA Leadership: Serve as the operational Super User / Business Process SME for SAP (SD/MM modules), driving system enhancements and workflow automation.
• Sales Intelligence & BI Analytics: Build and maintain interactive dashboards (Power BI/Tableau) and commercial mapping/territory tools to power sales decision-making.

Key Qualifications

• Experience: 12–18+ years of commercial operations, order-to-cash, or business support management experience within top-tier B2B MNCs (Specialty Chemicals, Industrial B2B, Manufacturing, or FMCG).
• Leadership Scale: Proven track record of managing operational teams of 15+ FTEs (including managing direct supervisors/team leads).
• Technical & Digital Build Depth:
• SAP Proficiency: Deep functional expertise in SAP (SD/O2C) as a Super User or Process Lead.
• Hands-On Build Capability: Practical experience personally configuring tools in PowerApps, Power Automate, SQL, Power BI, or custom data tools (beyond just managing IT teams).
• Commercial Acumen: Strong grounding in credit governance, sales intelligence, and frontline operational administration.
• Education: Bachelor’s or Master’s degree in Business, Supply Chain, Engineering, Computer Science, or Business Analytics.
• Languages: Business-fluent in Thai and English (written and spoken)

About the Role

Our client, a global logistics and freight forwarding company, is seeking a Key Account Coordinator to manage key customer accounts and ensure a high level of customer satisfaction Base in Laem Chabang, Chonburi. This role acts as the main point of contact between customers and internal teams across origin and destination, coordinating end-to-end shipments, resolving operational issues, and ensuring smooth supply chain execution while building long-term customer relationships.

Key Responsibilities

• Manage daily communication with key customers, providing timely shipment updates and responding to inquiries and service requirements.
• Coordinate end-to-end import and export shipments with internal teams, overseas offices, and relevant service providers to meet customer expectations and delivery timelines.
• Review job instructions, quotations, cost summaries, shipping documents, and customer-specific requirements to ensure accuracy.
• Monitor shipment progress, maintain accurate shipment records, and prepare regular performance reports in line with agreed KPIs.
• Proactively resolve shipment delays, customer complaints, claims, and operational issues, escalating matters when necessary.
• Participate in Monthly Business Reviews (MBR) and Quarterly Business Reviews (QBR) with customers to review service performance and identify areas for improvement.
• Ensure compliance with international trade regulations, customs procedures, and shipping documentation requirements.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain Management, or a related field; equivalent work experience will also be considered.
• 1–3 years of experience in freight forwarding, logistics, or supply chain operations.
• Good understanding of freight forwarding processes, logistics terminology, and customs clearance procedures.
• Strong customer service, communication, coordination, and problem-solving skills.
• Good organizational skills, with the ability to manage multiple priorities and meet deadlines.
• Proficiency in Microsoft Office, particularly Word and Excel.
• Basic understanding of costing and financial information.
• Good command of spoken and written Thai and English.
• A proactive, detail-oriented team player with a strong sense of ownership, accountability, and customer service.