Key Account Coordinator
About the Role
Our client, a global logistics and freight forwarding company, is seeking a Key Account Coordinator to manage key customer accounts and ensure a high level of customer satisfaction Base in Laem Chabang, Chonburi. This role acts as the main point of contact between customers and internal teams across origin and destination, coordinating end-to-end shipments, resolving operational issues, and ensuring smooth supply chain execution while building long-term customer relationships.
Key Responsibilities
Qualifications
Our client, a global logistics and freight forwarding company, is seeking a Key Account Coordinator to manage key customer accounts and ensure a high level of customer satisfaction Base in Laem Chabang, Chonburi. This role acts as the main point of contact between customers and internal teams across origin and destination, coordinating end-to-end shipments, resolving operational issues, and ensuring smooth supply chain execution while building long-term customer relationships.
Key Responsibilities
- Manage daily communication with key customers, providing timely shipment updates and responding to inquiries and service requirements.
- Coordinate end-to-end import and export shipments with internal teams, overseas offices, and relevant service providers to meet customer expectations and delivery timelines.
- Review job instructions, quotations, cost summaries, shipping documents, and customer-specific requirements to ensure accuracy.
- Monitor shipment progress, maintain accurate shipment records, and prepare regular performance reports in line with agreed KPIs.
- Proactively resolve shipment delays, customer complaints, claims, and operational issues, escalating matters when necessary.
- Participate in Monthly Business Reviews (MBR) and Quarterly Business Reviews (QBR) with customers to review service performance and identify areas for improvement.
- Ensure compliance with international trade regulations, customs procedures, and shipping documentation requirements.
Qualifications
- Bachelor’s degree in Logistics, Supply Chain Management, or a related field; equivalent work experience will also be considered.
- 1–3 years of experience in freight forwarding, logistics, or supply chain operations.
- Good understanding of freight forwarding processes, logistics terminology, and customs clearance procedures.
- Strong customer service, communication, coordination, and problem-solving skills.
- Good organizational skills, with the ability to manage multiple priorities and meet deadlines.
- Proficiency in Microsoft Office, particularly Word and Excel.
- Basic understanding of costing and financial information.
- Good command of spoken and written Thai and English.
- A proactive, detail-oriented team player with a strong sense of ownership, accountability, and customer service.
