Our client is a global logistics company that serves a wide range of industries along the entire supply chain with multi-modal transport, warehousing, customs clearance, and innovative value-added services.

They are looking for a Customer Support to manage daily operations between customers, warehouse, and transport providers. The role ensures accurate order processing, shipment tracking, booking coordination, and timely communication of shipment status. You will support smooth operations while maintaining compliance with customer requirements and service standards, ensuring efficiency and high service quality across the supply chain.

Responsibilities:
Customer Coordination & Communication

Act as the primary contact point between customer and warehouse operations
Receive customer instructions, shipment requests, and service inquiries
Provide daily updates on inbound and outbound shipment status
Communicate shipment delays, issues, or deviations to customers promptly

Order & Shipment Management

Monitor inbound shipment arrivals and coordinate receiving schedules
Track outbound orders from picking through shipment dispatch
Update shipment status as report requirement
Ensure accurate documentation and shipment readiness

Transportation Booking Coordination

Create and manage freight bookings in customer system
Coordinate with freight forwarders, carriers, and couriers
Select appropriate transport mode (FCL, LCL, Parcel, Air, etc.)
Prepare shipping instructions and upload required documents

Documentation & Compliance Support

Verify completeness of shipping documentation (Packing List, Invoice, etc.)
Maintain shipment records and traceability data
Support customer requests for POD, shipment reports, and audit information

Issue Handling & Escalation

Coordinate resolution of shipment delays, discrepancies, and delivery holds
Support investigation of customer complaints or service deviations
Escalate critical operational issues to management

Reporting & Performance Monitoring

Prepare daily and monthly shipment reports
Consolidate & Monitor service KPIs according to customer requirement
Support on periodically “Performance review” meeting with customer

Contribute to support corporate and site activities & programs such as ISO, GDP including HSSE

Requirements:

At least Bachelor’s degree any field and logistic field
1 - 2 years of experience in logistics operation
Understanding Logistics and Custom clearance process, modeling, tools, routing and scheduling packages included Warehouse Management System
Strong computer literacy - MS Excel, Access, Power Point, Word, Project with the ability to interact with all levels of personnel to resolve issues related to manufacturing, quality, and documentation
Strong customer centric mindset with ability to quickly reach and understand customer business and requirements and develop innovative solutions to customer
Excellent collaboration and communication both written and verbal included presentation skills in Thai and English
Understanding ISO management system standard and related regulatory requirements with ability to apply in routine operations
Experience in data collection, analysis, and process improvement, including root cause analysis and corrective actions troubleshooting, and problem-solving skills
Attention in documentation details and accuracy

THB23000 - THB27000/ month

Bang Bo, Thailand

Quality Inspection & Pharmacist

Our client is a global logistics company that serves a wide range of industries along the entire supply chain with multi-modal transport, warehousing, customs clearance, and innovative value-added services.

They are looking for a Quality Inspection & Pharmacist to ensure full compliance with GDP, ISO, and all relevant regulations across pharmaceutical and medical device operations. The role focuses on maintaining quality systems, ensuring services meet safety and performance standards, and driving continuous improvement by establishing and implementing SOPs across functions. You will support regulatory compliance, enhance operational quality, and ensure all activities align with customer and industry requirements.

Responsibilities:

Maintaining pharmaceutical/medical devices quality assurance systems according to Good Distribution Practice (GDP) and ISO9001, ISO13485 at the site to meet regulatory requirements and maintain consistent compliance
Ensure that the company remains fully compliant with GDP, ISO 9001, and all other applicable pharmaceutical regulations, updating practices as standards evolve
Plan and execute quality inspection for customer products/services to ensure compliance with customer requirements, standards, laws and regulations
Establishing and maintaining quality assurance relevant documents and follow up and coordinating across function included customer for corrective/preventive actions as needed
Review and approve records of pharmaceutical shipments to confirm that products meet safety, quality, and compliance standards before received
Assess training needs, develop training matrices for specific roles, and ensure all personnel receive the necessary training to meet required competencies and maintain compliance
Oversee document control processes at the site, ensuring documents are accurately issued, updated, and retained as required
Plan and execute on processing validation, qualification, and calibration activities, ensuring they are conducted according to schedule and meet quality standards
Monitor and ensure that preventive maintenance is completed on time and in compliance with quality protocols
Collaborate across function and follow up on the complaint management system to document, investigating, identifying root causes and implement corrective/preventive actions (CAPAs), and resolving products/services complaints in accordance with GDP, ISO and regulatory requirements
The Quality Assurance person has the authority to intervene and take immediate corrective actions when any non-compliance with GDP requirements is observed, in order to protect product quality and ensure regulatory compliance
Support the registration process for the site and new products/services, including the preparation, submission, and tracking of regulatory filings to ensure timely approval
Review and verify that product labeling and packaging materials are in compliance with local regulatory requirements and guidelines

Requirements:

Bachelor’s degree in Pharmaceutical Sciences
0 - 2 years of experience in Pharmaceutical logistics or industry
Understanding GDP, ISO9001, ISO13485 and regulatory requirements with ability to apply in routine operations
Excellent communication both written and verbal and presentation skills in Thai and. English.
Proven interpersonal and leadership skills with the ability to collaborate effectively across departments and lead teams efficiently
Professional writing skills for preparing technical reports
Excellent assessment, troubleshooting, and problem-solving skills
Proficient computer skills with the ability to interact with all levels of personnel to resolve issues related to manufacturing, quality, and documentation
Experience in data collection, analysis, and process improvement, including root cause analysis and corrective actions
Effective communication skills with the ability to present information to groups and senior management
Ability to manage multiple priorities and potentially supervise multiple teams in a warehouse setting
Strong computer literacy - MS Excel, Access, Power Point, Word, Project and understanding Logistics modeling tools, routing and scheduling packages and Warehouse Management System

THB30000 - THB35000/ month

Bang Bo, Thailand

Project Scheduler

Our client is a leading international engineering consultancy firm providing multidisciplinary design and project management services for large-scale building and infrastructure projects.

They are looking for an experienced Project Scheduler with a minimum of 5 years of experience to join project team on-site in industrial area. You will be responsible for developing, managing, and monitoring project schedules across all phases of construction — ensuring projects are delivered on time, within scope, and aligned with contract requirements.Working closely with the Project Manager, site teams, and key stakeholders, you will provide accurate programme reporting, identify risks to the schedule, and support proactive decision-making to keep projects on track.

Responsibilities:

Develop and maintain project schedules using Primavera P6 or Microsoft Project across all phases of the construction lifecycle.
Monitor construction progress against the approved baseline schedule and identify potential delays or schedule risks.
Prepare regular progress reports, schedule updates, look-ahead plans, and milestone tracking to support project planning.
Coordinate with Project Managers, engineers, contractors, and subcontractors to collect accurate progress data and ensure schedules reflect actual site conditions.
Participate in project meetings and present schedule status, risks, and progress updates to internal teams and stakeholders.
Review contractor-submitted schedules and ensure alignment with project milestones, construction sequencing, and contract requirements.
Support the preparation of recovery plans or revised schedules when delays or project changes occur.
Assist in assessing the schedule impact of design changes, variations, or unforeseen site conditions.
Maintain proper schedule documentation including programme updates, progress records, and reporting materials.
Support coordination between the project office and site teams to ensure effective schedule management throughout the project lifecycle.

Qualifications:

Bachelor’s Degree in Civil Engineering, Construction Management, or related field.
Minimum 5 years of experience in project scheduling or planning for construction projects.
Strong proficiency in Primavera P6 and/or Microsoft Project.
Good understanding of construction sequencing and Critical Path Method (CPM).
Experience in schedule reporting, progress tracking, and delay analysis is preferred.
Strong analytical, communication, and coordination skills.
Fluent in Thai and good English communication skills.

Competitive

Ding Daeng, Thailand

Customer Support

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