Senior Manager, Product Quality

V-54097

Location
Mueang Chonburi
Salary
Competitive

Expertise and Skill Tags

Senior Manager, NPI Quality


A global Electronics Manufacturing Services (EMS) company operating within the Cloud & Connectivity Solutions segment, producing cable assemblies, switches, and connectors for hyperscale data centre programmes. The organisation is in a high-growth phase, with direct ties to major cloud infrastructure clients.


Thailand (EEC) | Reports to VP-level line manager

ROLE PURPOSE


This is a greenfield leadership role responsible for building and owning the NPI/NPD quality function from the ground up. The Senior Manager will establish the APQP framework, set the quality culture, and lead a growing team across all New Product Introduction quality activities. The mandate spans strategic framework ownership through to hands-on technical leadership across an active portfolio of concurrent NPI programmes.

RESPONSIBILITIES

NPI Quality Framework Ownership

  • Establish and own end-to-end NPI quality framework: APQP, PFMEA, DFMEA, Control Plans, and MSA strategies
  • Define and set KPIs for the NPI quality function from scratch
  • Deploy ISO 9001-aligned QMS adapted to NPI/NPD context
  • Define Critical-to-Customer and Critical-to-Quality (CtC/CtQ) flowdown standards
New Product Introduction Leadership

  • Lead quality assurance across all NPI programmes, design transfer, process capability studies, and launch readiness milestones
  • Manage simultaneous quality oversight across 40 concurrent NPI projects
  • Conduct line qualification activities and ensure IQC, MRB, and audit readiness at each phase gate
  • Interface directly with customer quality teams on NPI requirements and commitments
Risk Management

  • Champion proactive risk management (S/D/PFMEA, FTA, NUDD) across the full product development lifecycle
  • Drive Design for Excellence (DfX) principles through cross-functional NPI teams
  • Apply structured problem-solving methodologies (A3, 8D, 5-Why, Is–Is Not, FTA, Ishikawa, DOE) to quality risk issues
  • Ensure MSA/GR&R and SPC/Cpk frameworks are established and maintained for new processes
Team Leadership & Capability Development

  • Build the NPI quality team from scratch; immediate priority is hiring and onboarding Band 10 Manager and additional senior resources
  • Lead, coach, and develop a multi-level team (Band 10 Manager → Band 9 Programme Lead → Band 8 Engineers)
  • Cultivate a quality culture grounded in data, challenge, and continuous improvement — not task-based compliance
  • Influence cross-functional stakeholders (Engineering, Operations, SCM) without direct authority
Post-Launch & Supplier Quality

  • Establish post-launch monitoring systems and field data analysis feedback loops
  • Partner with Supply Chain Management (SCM) on supplier qualification for NPI
  • Drive Cost of Non-Quality (CoNQ) reduction initiatives linked to NPI outcomes
  • Ensure lessons-learned loop-back from production to design phase
SKILLS & EXPERIENCE

  • Education: Bachelor's degree in Engineering (Electrical, Mechanical, Industrial, or equivalent)
  • Experience: 10 years, with the majority in NPD/NPI quality roles (not manufacturing/production quality); people management experience required
  • Technical: APQP (hands-on NPI programme ownership), PFMEA/DFMEA, Control Plans, MSA/GR&R, SPC/Cpk, PPAP, FTA, NUDD, DfX methodology, Six Sigma (active practitioner, data analytics and team training), problem-solving tools (A3, 8D, 5-Why, Ishikawa, DOE), ISO 9001 deployment, IQC/MRB/audit management
  • Leadership: Proven cross-functional influencer; ability to lead without direct authority; confident, direct communicator in multi-cultural and customer-facing environments; evidence-based approach with strong data fluency in senior reviews
  • Certifications: Lean Six Sigma Green Belt minimum; Black Belt preferred. ASQ CQE or equivalent a plus
  • Industry: PCBA (SMT/server/switch/TLA) and mechanical assemblies essential; cloud/connectivity hardware strongly preferred. Automotive electronics considered where candidate demonstrates clear awareness of pace and mindset shift required

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Serve as the organisation's resident optical subject matter expert, providing deep technical leadership across the full product lifecycle for advanced fibre optic and CPO products. This is a hands-on technical authority role — the go-to optical knowledge resource for the engineering organisation — leading cross-functional teams across multiple geographies through influence rather than direct line management. The position bridges optical theory with manufacturing reality for products where specifications are still being co-developed with customers and suppliers.

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Optical Technical Leadership

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- Transfer optical knowledge across engineering teams, upskilling colleagues on fibre optic principles, measurement techniques, and process parameters

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- Lead cross-functional NPI teams spanning engineering, operations, supply chain, and external partners across Japan, Thailand, and Toronto, driving alignment through technical authority

- Provide critical technical architecture inputs for customer RFIs and RFQs, translating optical requirements into manufacturing feasibility assessments

- Work directly with customers and suppliers to define product specifications, test criteria, and process parameters during early-stage product development

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- Define qualification standards for new equipment, testers, and automated machines

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SKILLS & EXPERIENCE

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- Experience: 5+ years hands-on in fibre optics engineering within product development, R&D, or advanced manufacturing; demonstrated ability to develop processes for new or novel products, not solely production transfer or established-line maintenance

- Technical (Essential): Deep understanding of optical theory and systems architecture; hands-on experience with traditional optical components (transceivers, receivers, fibre alignment, clean inspection, optical connectors); familiarity with fibre optic and electrical measurement equipment including optical insertion loss testing; proficiency with DOE methodology and structured problem-solving

- Technical (Highly Desirable): Experience with fibre array unit (FAU) components; exposure to co-packaged optics (CPO) or silicon photonics product development; knowledge of PCBA/SMT processes as they relate to optical module integration; DFM methodology applied to optical or photonic products

- Leadership: Proven ability to lead cross-functional and international teams through technical influence without direct reporting authority; comfortable operating as the sole optical expert in a multidisciplinary engineering group

- Language: Strong English communication skills required (daily cross-functional work across Japan, Thailand, and North America)

- Industry: Server, switch, high-speed communication equipment, or optical component manufacturing preferred; strong optical fundamentals may substitute for direct sector experience
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Responsibitlities 
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Requirments
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