The role is responsible for maintaining and improving the company’s Quality & Food Safety Management System, ensuring compliance with food safety standards, legal requirements, customer expectations, and internal procedures.
Key Responsibilities:
- Lead and improve Quality & Food Safety Management Systems
- Manage FSSC 22000, BRCGS, GHP, HACCP, HALAL, and customer requirements
- Lead internal and external audits and follow up on corrective actions
- Manage customer complaints, root cause analysis, and corrective/preventive actions
- Review product specifications, artwork, labels, claims, and technical documents
- Support HACCP, risk assessment, traceability, recall, validation, and change management
- Analyze quality data, complaints, non-conformities, audit findings, and QA KPIs
- Drive continuous improvement and strengthen food safety culture
- Work closely with Production, QC, R&D, Warehouse, Logistics, Purchasing, and other functions
- Provide training and technical support on quality and food safety requirements
- Bachelor’s degree or higher in Food Science, Food Technology, Microbiology, or a related field
- 5–10 years of QA / Food Safety experience in food manufacturing
- Strong knowledge of FSSC 22000, BRCGS, HACCP, GHP, HALAL, and GMP
- Experience in audit management, customer complaints, RCA, CAPA, specifications, and regulatory requirements
- Experience with FDA or HALAL regulatory requirements is preferred
- Strong analytical and problem-solving skills, including Excel/ Pivot Tables
- Good command of English for customer communication, audits, and technical documentation
- Strong leadership, communication, coordination, and follow-up skills
