Field Service Engineer (Packaging)

935264

Location
Bangkok
Salary
Competitive

Expertise and Skill Tags

Engineering

Our client is a global leader in industrial equipment and automation solutions for the food processing industry. With a strong international footprint and a growing presence across Southeast Asia, the company partners with leading food manufacturers to deliver high-performance equipment, technical expertise, and lifecycle support services.

As part of its continued regional growth, the business is looking for an experienced Field Service Technician to join its Thailand service team, supporting customers throughout Thailand and across the wider Southeast Asian region.

 

Position Summary

Reporting to the Service Manager, this role works closely with the sales, service and operations teams to deliver high-quality technical support. Responsibilities include equipment installation, commissioning, preventive maintenance, troubleshooting, emergency repairs, equipment upgrades, audits and customer training.

The successful candidate will take ownership of customer interactions, provide technical recommendations, recommend spare parts where appropriate, and ensure equipment performance meets customer expectations. The position offers the opportunity to broaden technical expertise across multiple food processing technologies.

Key Responsibilities

  • Install, commission, and service industrial food processing equipment at customer sites
  • Perform preventive maintenance, breakdown repairs, troubleshooting, and equipment audits
  • Conduct performance testing before and after service activities
  • Deliver operator and maintenance training to customer teams
  • Prepare accurate service reports and technical documentation
  • Recommend spare parts, upgrades, and reliability improvements to customers
  • Work closely with customers to optimise equipment performance and uptime
  • Collaborate with regional engineering and technical support teams
  • Meet service KPIs including response time, first-time fix rate, and customer satisfaction
  • Follow all company, customer, and industry safety standards at all times

Requirements

  • Degree or Diploma in Mechatronics, Electrical, Mechanical Engineering, or a related discipline
  • 5 to 10 years of experience servicing industrial mechanical and electrical equipment
  • Strong troubleshooting skills across mechanical, electrical, and pneumatic systems
  • Experience commissioning and maintaining industrial machinery
  • Ability to interpret technical drawings and schematics
  • Excellent customer communication skills
  • Fluent Thai and good command of English
  • Valid driver's licence and willingness to travel extensively throughout Thailand, with occasional overseas travel (up to 80% travel)
  • Experience supporting food processing or packaging machinery is highly desirable
  • Previous aftermarket, field service, or technical support experience
  • Welding certification is an advantage but not essential

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  • Strong analytical, problem-solving and project management skills
  • Based within commuting distance of Lam Luk Ka, Pathum Thani, or willing to relocate