Senior Customer Relations Consultant

V-54171

Location
Bangkok
Salary
THB40000 - THB50000 per month

Expertise and Skill Tags

Position Overview

Our client is a well-established international luxury retail organization with a strong presence in the premium consumer market. Renowned for delivering exceptional customer experiences and representing world-class brands, the company is seeking a Senior Customer Relations Consultant to join its retail team and contribute to business growth through outstanding client engagement and sales performance.

This is an excellent opportunity for a customer-focused sales professional who is passionate about luxury products and relationship building. The role is responsible for delivering exceptional client experiences, developing long-term customer relationships, and achieving individual and boutique sales targets while maintaining the highest standards of service excellence.

Responsibilities
  • Deliver exceptional customer experiences through personalized service and professional product consultation.
  • Build and maintain long-term relationships with new and existing clients to encourage loyalty and repeat business.
  • Understand customer needs and provide product recommendations, information, pricing details, and demonstrations where appropriate.
  • Consistently achieve or exceed individual sales targets and contribute to overall boutique performance.
  • Generate new sales opportunities through proactive client outreach and relationship management activities.
  • Drive sales growth through effective upselling, cross-selling, and client conversion strategies.
  • Follow up with customers regarding product availability, new arrivals, and ongoing sales opportunities.
  • Provide outstanding after-sales support to enhance customer satisfaction and retention.
  • Maintain strong knowledge of products, market trends, and customer preferences to support business objectives.
Requirements
  • Bachelor's degree or higher.
  • Experience in luxury retail, premium retail, or customer-facing sales environments.
  • Strong passion for luxury products and delivering exceptional customer experiences.
  • Excellent communication, interpersonal, and relationship-building skills.
  • Service-minded, well-presented, and customer-focused approach.
  • Strong sales acumen with the ability to achieve and exceed performance targets.
  • Fast learner with the ability to adapt to new products, systems, and business requirements.
  • Good command of English and basic computer proficiency.
  • Able to work flexible retail schedules, including weekends and public holidays when required.

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Sales Admin Coordinator
Our client is an established international retail organization with a strong presence in the premium consumer market. The company is committed to delivering operational excellence and exceptional customer experiences and is seeking a Sales Admin Coordinator to support retail operations and administrative activities across its boutique network.

This role is responsible for supporting daily boutique administration, inventory control, sales documentation, and cashiering activities. Acting as a key coordination point between retail operations and head office functions, the successful candidate will ensure accurate record-keeping, smooth operational processes, and compliance with company procedures.

Responsibilities
  • Manage administrative activities related to sales and purchasing transactions, including data entry, order processing, and documentation control.
  • Monitor inventory records, stock movements, and reconciliation processes to ensure accuracy and compliance with company procedures.
  • Handle cash administration activities, including cash transactions, petty cash, credit card transactions, and daily reconciliations.
  • Ensure all sales, inventory, and financial records are properly maintained and updated within internal systems.
  • Support the smooth day-to-day administrative operations of the boutique.
  • Coordinate communication between boutique teams and head office departments, ensuring information and company directives are communicated effectively.
  • Maintain organized filing systems and ensure all documentation is accurate, complete, and audit-ready.
  • Assist with operational, administrative, and ad-hoc projects as required.

Requirements
  • Bachelor's degree in Business Administration or a related field.
  • Minimum 2-3 years of experience in Sales Administration, Sales Support, or a related administrative role.
  • Proficient in Microsoft Office applications, particularly Excel and Word.
  • Good organizational skills with strong attention to detail and accuracy.
  • Fast learner with the ability to adapt quickly to new systems, processes, and business requirements.
  • Fair command of English in reading, writing, and verbal communication.
  • Strong coordination and communication skills with the ability to work effectively across multiple stakeholders.
  • Able to work within a retail environment, including roster-based schedules and weekends when required.
Senior Operations Executive
Our client is a well-established international retail organization with a strong presence in the premium consumer market. The company is committed to operational excellence and delivering exceptional customer experiences across its retail network and is seeking a Senior Operations Executive to support and enhance boutique operations.

This role is responsible for overseeing daily retail operations across multiple boutiques, ensuring operational consistency, compliance with company procedures, and effective coordination between retail teams and internal departments. The successful candidate will play a key role in supporting store performance, operational efficiency, and overall customer experience.

Responsibilities
  • Oversee daily operations across multiple retail locations, ensuring smooth business performance and adherence to company standards.
  • Monitor manpower planning, staff scheduling, store presentation, visual merchandising, and housekeeping standards. Ensure compliance with operational procedures, company policies, and SOPs across all retail locations.
  • Manage product, accessory, and visual merchandising orders while coordinating with relevant internal and external stakeholders.
  • Coordinate closely with operations, sales, marketing, and retail teams to ensure alignment with business objectives and brand standards.
  • Support the implementation and monitoring of sales targets, commission schemes, and operational initiatives.
  • Coordinate staff training and development activities to enhance operational effectiveness and service standards.
  • Monitor operational audits, mystery shopper programs, security procedures, and customer service processes.
  • Support retail renovation projects, store maintenance activities, and other operational improvement initiatives.
  • Assist with operational reporting, communications, and ad-hoc projects as assigned by management.
Requirements
  • Bachelor's degree or higher.
  • Experience in retail operations, store management, sales administration, or a related operational role.
  • Strong understanding of retail operations, workforce planning, and customer service standards.
  • Excellent coordination, communication, and stakeholder management skills.
  • Strong organizational skills with the ability to manage multiple priorities simultaneously.
  • Proactive, detail-oriented, and solution-focused mindset.
  • Good command of English and proficiency in Microsoft Office applications.
  • Ability to work effectively in a fast-paced retail environment.
 

 

 
Boutique Manager
Our client is an international luxury retail organization with a strong presence in premium consumer markets. The company is recognized for delivering exceptional customer experiences and is seeking an experienced Boutique Manager to lead one of its retail operations in Thailand.

As a Boutique Manager you are responsible for leading all aspects of boutique operations, including sales performance, customer experience, team management, inventory control, visual merchandising, and operational excellence. The successful candidate will drive business growth while ensuring high standards of service, brand presentation, and team performance.

Responsibilities
  • Manage daily boutique operations to achieve sales targets, profitability, and operational excellence.
  • Monitor sales performance, analyze market trends and customer insights, and implement improvement initiativesv to drive business growth.
  • Deliver exceptional customer service and build long-term relationships with high-value clients.
  • Handle customer concerns professionally and maintain accurate customer information within CRM systems.
  • Lead, coach, and develop a high-performing retail team through performance management, training, and talent development.
  • Support recruitment activities and foster a collaborative, customer-focused culture.
  • Oversee inventory management, stock control, loss prevention, and visual merchandising standards.
  • Ensure compliance with company policies, procedures, and security requirements.
  • Manage workforce planning and coordinate effectively with internal and external stakeholders to support business  operations.
Requirements
  • Bachelor's degree or higher.
  • 5-8 years of management experience within luxury retail, premium retail, or high-end customer service environments.
  • Proven track record of achieving sales targets and leading successful retail teams.
  • Strong client relationship management and customer engagement skills.
  • Excellent leadership, coaching, and people management capabilities.
  • Strong communication and interpersonal skills.
  • Commercial minded with a strong sense of ownership and accountability.
  • Good command of Thai and English.
  • Proficient in Microsoft Office applications.
  • Self-motivated, proactive, and results oriented.