Business Internal AuditorOur client is a leading multi-brand retail organisation seeking an experienced Business Internal Auditor to provide independent oversight across its retail, distribution, and corporate operations. The role will be responsible for reviewing and strengthening SOPs, assessing whether established processes are effectively implemented in practice, identifying undocumented business processes, and ensuring appropriate controls are in place across stores, distribution centres, and back-office functions. Acting as an independent partner to the business, the successful candidate will identify operational risks, provide clear recommendations, and work collaboratively with stakeholders to drive sustainable improvements.
Responsibilities:
Review new and revised SOPs across areas including logistics, inventory, POS, cash handling, returns, stock transfers, procurement, and commissions, ensuring appropriate controls, segregation of duties, and alignment with retail best practice.
Benchmark processes and control frameworks against leading multi-brand retail organisations and relevant industry standards.
Maintain accurate SOP records, including version control, ownership, review dates, and applicability across different business entities and brands.
Develop and execute a risk-based internal audit plan covering retail stores, distribution centres, and head-office functions.
Conduct scheduled and unannounced operational audits, including inventory counts, cash and POS checks, goods receipt and issue verification, stock transfers, returns, discounts, and void transactions.
Test process execution across ERP, POS, e-commerce, and related systems, including key interfaces where data moves between platforms.
Identify undocumented processes by interviewing process owners, observing workflows, and documenting how activities are performed in practice.
Assess whether undocumented processes are appropriately controlled and develop or redesign SOPs where required.
Monitor business performance indicators and operational trends to identify potential control weaknesses, process gaps, and recurring issues.
Work closely with process owners and cross-functional teams to develop practical solutions to identified issues.
Establish clear remediation plans with accountable owners, agreed deadlines, and follow-up actions to ensure findings are resolved.
Escalate significant, recurring, or unresolved issues appropriately and provide independent insight into business and operational risks.
Identify structural issues affecting multiple functions or brands and feed findings into SOP improvements and wider business initiatives.
Prepare regular audit reporting covering completed audits, findings, remediation progress, and SOP coverage.
Provide thematic analysis and insights into wider control-environment and operational trends.
Requirements:
6–10 years of experience in internal audit, retail operations audit, risk advisory, or a similar control-focused role.
Strong experience within retail operations, including exposure to stores, distribution centres, and back-office functions.
Demonstrated experience developing, reviewing, and implementing SOPs and internal control frameworks, rather than solely auditing against existing procedures.
Hands-on experience auditing ERP, POS, and retail technology environments.
Strong SAP experience is preferred, with exposure to LS Central or comparable retail POS systems an advantage.
Strong Excel and data-analysis skills, with the ability to independently review and test transaction-level data.
Strong understanding of risk-based auditing, process controls, segregation of duties, and operational risk management.
Excellent analytical and problem-solving skills, with the ability to identify root causes and develop practical recommendations.
Strong communication and stakeholder management skills, with the confidence to engage with employees and management at all levels.
Fluent Thai and professional English communication skills.
Ability to work independently while maintaining a collaborative approach to business improvement.
Desirable:
Experience within a multi-brand, franchise, fashion, luxury, or premium retail environment.
CIA, CISA, CPA, or another relevant professional qualification.
Experience auditing RFID-enabled inventory environments.
Regional or multi-country audit experience.
Experience working across complex retail technology and systems environments.
