Customer Service Sales Manager (All BU)

Our client is a global technology leader providing advanced process solutions and equipment to the food, feed, and nutrition industries. With a strong international presence and a reputation for innovation, the company partners with customers to improve productivity, efficiency, and sustainability through world-class equipment and lifecycle services.

They are seeking a Customer Service Sales Manager to drive growth of the after-sales business in Thailand, supporting customers across the Human and Animal Nutrition sectors. This commercially focused role is responsible for developing long-term customer relationships, identifying service opportunities, and growing recurring revenue through spare parts, service agreements, upgrades, retrofits, and field services.

Key Responsibilities

• Drive after-sales revenue by achieving order, sales, margin, and pipeline targets
• Identify, develop, and convert customer service opportunities into successful orders
• Grow the service business across spare parts, maintenance contracts, upgrades, retrofits, and field services
• Build trusted relationships with customers and understand their operational challenges
• Recommend value-added service solutions that improve uptime, productivity, quality, and cost efficiency
• Manage quotations, forecasts, and sales opportunities through CRM
• Develop recurring revenue through long-term service agreements
• Collaborate with internal technical and commercial teams to deliver competitive customer solutions
• Monitor market trends, customer needs, competitor activity, and pricing

Requirements

• Degree or Diploma in Engineering, Business, or a related discipline
• Minimum 5 years of experience in aftermarket sales, technical sales, service sales, or industrial equipment
• Proven success in business development and customer relationship management
• Experience selling machinery, spare parts, industrial equipment, or technical solutions is highly preferred
• Knowledge of the food, feed, or process manufacturing industries is an advantage
• Fluent in both Thai and English
• Experience using CRM systems and digital sales tools

Our client is a leading manufacturing company committed to delivering high-quality products that meet stringent customer and regulatory requirements.

We are looking for Data & Analytics Developer to support the development and maintenance of Business Intelligence (BI) and reporting solutions that help the business make better decisions. The role will work closely with business users and the IS team to develop reports, dashboards, applications, and data solutions using tools such as SQL, Power BI, Power Apps, Power Automate, and Microsoft Fabric.

Responsibilities:
- Gather business and user requirements and translate them into practical technical solutions
- Develop and maintain reports, dashboards, and business applications using Power BI, Power Apps, and other suitable tools
- Write and maintain SQL queries, stored procedures, and ETL processes to support reporting and data analysis
- Work with data from ERP, PLM, and other business systems to provide accurate and useful business insights
- Support Microsoft Fabric and data models used for business reporting
- Develop Power Apps and Power Automate solutions to improve and automate manual processes
- Test reports and dashboards, check data accuracy, and troubleshoot data-related issues
- Provide basic support for ERP and other business applications, including data extraction and user support
- Apply AI tools such as Copilot and AI-assisted coding to improve work efficiency and BI development
- Document reports, data flows, and technical solutions for future reference
- Support data analysis, system improvement, and automation projects within the BI/IS team
- Keep up to date with new technologies in Power BI, Power Platform, Microsoft Fabric, SQL, and AI

Requirements:
- Bachelor’s degree in Computer Science, Information Systems, Data Analytics, or a related field
- 1–3 years of experience in BI, data analysis, software, or application development
- New Graduates with strong technical potential are also welcome
- Hands-on experience with SQL and Power BI, with working knowledge of Power Apps and Power Automate
- Knowledge of AI tools, coding, and Microsoft Fabric or similar data platforms is an advantage
- Experience with ERP systems, ETL/data integration, or Python would be a plus
- Good problem-solving skills, attention to detail, willingness to learn, and communicative English skills