QA Manager (Food Manufacturing, Chachengsao)
Our client is a rapidly growing company in the premium consumer goods sector with a strong presence in Thailand. As part of their continued expansion, they are seeking an experienced and proactive Quality Assurance Manager to join their dynamic and collaborative team. This is an exciting opportunity for a quality professional who is passionate about food safety, compliance, and continuous improvement within a fast-paced manufacturing environment.
As the Quality Assurance Manager, you will play a key role in overseeing and strengthening the company’s Quality and Food Safety Management System (QMS). You will work closely with cross-functional teams to ensure products consistently meet customer expectations, regulatory requirements, and international food safety standards. The company offers a supportive working environment, strong leadership exposure, and opportunities to drive impactful quality initiatives across the organization.
Responsibilities:
As the Quality Assurance Manager, you will play a key role in overseeing and strengthening the company’s Quality and Food Safety Management System (QMS). You will work closely with cross-functional teams to ensure products consistently meet customer expectations, regulatory requirements, and international food safety standards. The company offers a supportive working environment, strong leadership exposure, and opportunities to drive impactful quality initiatives across the organization.
Responsibilities:
- Maintain and continuously improve the Quality and Food Safety Management System in compliance with FSSC 22000, BRCGS, GHP, HACCP, HALAL, customer requirements, legal regulations, and internal procedures.
- Review and control QA procedures, work instructions, forms, specifications, records, and related quality system documentation.
- Lead and coordinate external audits including certification audits, customer audits, regulatory audits, and third-party audits.
- Manage the internal audit program, follow up on audit findings, and verify the effectiveness of corrective and preventive actions.
- Handle customer complaints including investigation, root cause analysis, corrective and preventive actions, and formal customer communication.
- Verify artwork, product labels, claims, specifications, and technical documents to ensure compliance with legal, customer, and internal requirements.
- Support HACCP activities, risk assessments, traceability exercises, product recalls, validation, verification, and change management processes.
- Analyze quality and food safety data including complaints, audit findings, non-conformities, GMP observations, product defects, and QA KPIs.
- Prepare trend analysis reports and recommend practical improvement initiatives and preventive actions.
- Coordinate with Production, QC, Warehouse, Logistics, R&D, Purchasing, Maintenance, HR, and other departments to ensure effective QA implementation.
- Conduct training and provide support to employees on quality systems, food safety, GMP, HACCP, audit readiness, and customer requirements.
- Promote quality awareness, food safety culture, a prevention mindset, and continuous improvement throughout the organization.
- Report QA performance, key risks, significant issues, and improvement plans to the Total Quality Manager and senior management team.
- Bachelor’s degree or higher in Food Science, Food Technology, Microbiology, or related fields.
- Minimum 5 years of experience in Quality Assurance, Food Safety Management Systems, or Quality Management within the food manufacturing industry.
- Hands-on experience with FSSC 22000, BRCGS, ISO 22000, GHP, HACCP, HALAL, and customer audit standards.
- Proven experience in audit management, customer complaint handling, root cause analysis, CAPA implementation, specification control, artwork review, and customer technical communication.
- Experience coordinating with regulatory authorities such as the FDA and HALAL certification bodies.
- Strong knowledge of food safety management systems, GMP, HACCP, allergen control, traceability, recall management, sanitation, pest control, labelling, and supplier quality management.
- Strong analytical and problem-solving skills with the ability to conduct risk assessments, root cause analysis, and effectiveness verification.
- Proficiency in data analysis and reporting, including strong Excel skills such as Pivot Tables and trend analysis.
- Good command of written and spoken English, particularly for audit responses, customer communication, technical documentation, and reporting.
- Strong leadership, communication, coordination, decision-making, and stakeholder management skills.
- Detail-oriented, systematic, proactive, and able to work effectively under pressure with a strong continuous improvement mindset.
