Customer Support Specialist

Our client, a leading provider of high-quality aircraft containers, serves the diverse needs of airlines worldwide. Known for their durable, reliable, and user-friendly products, they set the benchmark for safety and efficiency in the airline industry.

They are now seeking a Customer Support Specialist to play a central role in coordinating export shipments, managing customer communication, overseeing inventory, and supporting the sales invoicing process. This is an ideal opportunity for someone with strong English communication skills and a solid understanding of Incoterms, logistics, and inventory control.

Responsibilities

• Coordinate export shipments and ensure on-time fulfilment according to customer requirements
• Provide advance shipment updates to customers or sales managers before production
• Manage documentation including shipping notices, bills of lading, and customer records to support accurate scheduling
• Respond to customer enquiries through email, phone, or internal platforms with professionalism and accuracy
• Address product or service issues, identifying causes and delivering timely resolutions
• Maintain updated customer records in relevant databases
• Prepare and issue accurate sales invoices
• Liaise with sales and finance teams to resolve invoice-related queries
• Support month-end closing by ensuring accurate administrative records
• Maintain a well-organised customer database and ensure data accuracy
• Assist the finance team with expense processing, data entry, and general administrative tasks
• Contribute to departmental objectives by completing ad hoc assignments as needed

Requirements

• Bachelor’s degree in business administration, logistics, or a related field
• 2–4 years of experience in customer support, ideally with a focus on service resolution and order fulfilment
• Familiarity with CRM systems, time management, and handling customer queries
• High attention to detail, particularly in invoice generation and customer documentation
• Proficiency in Thai and English
• Basic understanding of Incoterms and sales invoicing principles
• Strong Microsoft Office 365 skills, especially Excel
• Experience working with ERP systems is a plus

Our client is an equal opportunity employer. All qualified applicants will be considered without regard to age, race, creed, colour, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality, gender, religion, or veteran status.

This is a great opportunity for a service-oriented professional to join a high-performing team and support international airline clients in a fast-paced environment.