Customer Service Air Freight (Suwannaphum Freezone)

Our client is a leading global logistics company that is growing rapidly in Southeast Asia, with regional headquarters in Bangkok.

We are seeking a confident and ambitious professional to join the customer service team based at Suvarnabhumi (Bangkok) as a Customer Solution Export – Airfreight Expert. This role is suitable for graduates seeking a career in Logistics / Freight.

Responsibilities

• Contact clients to confirm Air Freight Export booking information, including checking packing lists, consignee details, routing orders, and other important details
• Prepare freight bookings with airlines and co-loaders, and prepare all related documents for the shipping staff and trucking team at the Suvarnabhumi Office
• Track shipments with co-loaders and keep clients informed of freight movements
• Create bookings in the automated system and ensure all data is correct
• Send booking confirmations and flight details to clients
• Issue AP and AR, provide billing sets to TH, and send DNs to overseas based on Incoterms for each shipment
• Transfer all data and documents to coordinate shipments
• E-file and maintain records according to SOP

  Qualifications

• Minimum of 1-2 years of work experience in pricing, operations, or customer service in the logistics industry
• Customer-service oriented, able to operate under pressure
• Basic knowledge of Microsoft Office
• Proactive communicator, keen to work with an international team
• Proficient in English and Thai, both spoken and written
• Capable of handling and dealing with people at different levels of the organisation
• Flexible and highly motivated, results-driven