Senior Key Account Coordinator

Our client is a leading international logistics and freight forwarding company, seeking an experienced Senior Key Account Coordinator to join its Network and Sales Support team. You will oversee end-to-end key account coordination and act as the main point of contact between customers and internal operational teams. The role ensures smooth shipment execution, maintains service quality, monitors operational costs and drives continuous improvement to enhance customer satisfaction.

Key Responsibilities

• Manage customer requirements, shipment requests and service inquiries, coordinating with internal teams and overseas offices
• Coordinate import and export shipments across multiple transportation modes
• Prepare and review job instructions, quotations and commercial documentation
• Oversee shipment documentation, ensuring accuracy and compliance with customer and regulatory requirements
• Monitor shipment progress, proactively resolve operational issues and manage escalations
• Monitor operational costs and ensure alignment with agreed commercial terms
• Prepare and analyse customer reports, shipment performance and KPI reports
• Identify service improvement opportunities and support customer satisfaction initiatives
• Provide guidance and support to junior team members
• Contribute to key account development

Requirements

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, Transportation or a related field
• Minimum 3 to 4 years of experience in customer service or key account coordination within freight forwarding or logistics
• Good understanding of freight forwarding operations, import and export procedures and customs clearance processes
• Experience coordinating with customers, overseas agents and internal operational teams
• Strong analytical, problem-solving and organisational skills
• Proficient in Microsoft Office, particularly Excel and Word
• Good command of written and spoken Thai and English
• Strong communication, interpersonal and stakeholder management skills
• Customer-oriented, proactive and able to work effectively under pressure

Our client is a leading manufacturer of plant-based meat alternatives, seeking an experienced Plant Director to lead overall manufacturing operations at their Ayutthaya facility. This is a senior leadership role responsible for driving operational excellence across Production, Engineering, Maintenance, Quality, Food Safety, Warehouse, and Supply Chain. The successful candidate will ensure the plant consistently delivers against safety, quality, cost, delivery, and productivity targets whilst leading a culture of continuous improvement.

Key Responsibilities

• Lead all plant operations to achieve production, quality, safety, cost, and delivery objectives
• Drive improvements in OEE, productivity, yield, lead time, and manufacturing efficiency
• Ensure compliance with food safety, GMP, HACCP, quality, and regulatory requirements
• Oversee production planning, maintenance, engineering, warehouse, and operational performance
• Lead continuous improvement initiatives including Lean, TPM, and waste reduction programmes
• Develop and coach the plant leadership team whilst fostering a high-performance culture
• Manage plant budgets, operational KPIs, and capital improvement projects
• Collaborate with Supply Chain, Commercial, R&D, and other business functions to support growth and operational excellence

Requirements

• Bachelor's degree in Engineering, Food Science, Manufacturing, or a related field
• 10 to 15 years of manufacturing experience, including at least 5 years in a senior plant leadership role
• Strong background in Frozen food, ready to eat or Plant-based food manufacturing
• Proven experience improving OEE, productivity, quality, and manufacturing performance
• Strong knowledge of food safety, quality systems, maintenance, and continuous improvement methodologies
• Excellent leadership, communication, and problem-solving skills
• Good command of written and spoken English and Thai
• This is a site-based role operating Monday to Friday in Ayutthaya