Sales Support Executive

V-50713

Location
Si Racha
Salary
THB25,000 - THB30,000 per month

Expertise and Skill Tags

Administration Customer Service Business Development & Sales

Our client is a global logistics company that provides end-to-end supply chain solutions, including transportation, customs clearance, regulatory compliance, and value-added logistics services for a wide range of industries.

They are looking for a Sales Support Executive to support the sales team by handling customer inquiries, preparing quotations and costing, coordinating with overseas partners for rate requests, updating selling rates and costs in the system, supporting sales campaigns and account setup, and ensuring smooth communication between customers, Account Owners, and internal departments, while maintaining accurate records and providing administrative and customer service support as assigned by the superior.

Responsibilities:

Sales Support function:

  • Maintain a good work ethic and work closely with Account Owner
  • Providing real-time help with pricing, costing, product selection and problem solving for customer order issues
  • Pro-actively introduce and build up relationship with customer and upselling existing and new business.  Actively update costs and selling rate in coordinate with Account Owner
  • Procurement of costs: Overseas contact for rates requests after received information from Account Owner or customer
  • Work with company related systems such as quotation tool, ticketing systems, data entry and related reporting
  • Support to qualify and potential customer to Account Owner such as Sales campaigns, cold calls etc.
  • Participate in sales meetings and training sessions to enhance knowledge of products and services
  • Support Account Owner’s administrative work such as following up customer’s documentation for new customer set up account and customs brokerage registration
  • Any other assignment by Superior/Manager

Communication and Customer Service Care:

  • Be the first point of contact for customers to address concerns and handle inquiries
  • Maintain a cheerful attitude while answering all call and addressing customer, Account Owner or Co-worker needs
  • Answer all customer email inquiries promptly to resolve any complaint or issue while maintaining customer satisfaction
  • Establish active communication and engagement with all other departments and support where necessary

Compliance and Regulatory:

  • Ensure Compliance with all international trade regulation, including customs procedure, export documentation and shipping requirement
  • Report any related compliance issue to Superior/Manager

Requirements:

  • Bachelor’s Degree in Logistics, Supply Chain Management; or a related field preferred; or equivalent work experience
  • Minimum 1 to 3 years of experience in the freight forwarding industry, logistics and supply chain.
  • Knowledge and experience of sales, business development, client service
  • Knowledge of general freight forwarding services, terms and standards
  • Knowledge of MS office, Word and Excel
  • Basic knowledge of Customs Clearance process, accounting functions, and relative information retrieval
  • Good communication skills in English and Thai both spoken and written

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