Field Service Manager

V-50375

Location
Bang Phli
Salary
THB80,000 - THB130,000 per month

Expertise and Skill Tags

Business Development & Sales Operations

Our Client is a leading material handling and logistics provider with offices throughout the globe. They are seeking a proactive, customer centric and detail oriented individual to lead their after-sales and customer services activities for their Thailand operations. This is an excellent opportunity to join an innovative and growing international organisation in a Senior Management role where you can truly make a difference. 

Responsibilities.

  • Operations Management
    • Lead the Service Operations team to meet defined service levels and financial targets
    • Optimize technician productivity through KPIs, process standardization, and operational controls
    • Ensure service team compliance with health, safety, and quality standards
    • Manage service budgets and operational costs effectively
    • Ensure technician skills align with the current and upcoming product portfolio through training and development programs
    • Handle escalated customer and technician issues promptly and effectively
  • Sales & Business Development
    • Drive aftersales revenue growth, including spare parts, service contracts, and support packages
    • Collaborate with the HOD to define pricing strategy, service offering, and market positioning
    • Maintain and grow relationships with international and local key accounts
    • Increase contract/service ratio and improve customer retention
    • Identify new business opportunities within the existing customer base in collaboration with regional and national sales functions
  • Customer & Team Engagement
    • Conduct regular customer review meetings and proactively address complaints or invoice disputes
    • Work closely with cross-functional teams to ensure a seamless customer experience
    • Build strong internal networks, especially with Company’s regional and international teams
    • Organize 1:1 meetings, performance reviews, and annual appraisals for service staff to ensure motivation, alignment, and growth
  • Performance Metrics
    • Achievement of aftersales revenue and profitability targets
    • Technician productivity and service delivery performance
    • Customer satisfaction scores and retention
    • Contract/service ratio improvements
    • Budget control and cost-efficiency in service operations

Requirements.

  • Bachelor’s or Master’s degree in a relevant field (Engineering, Business, or equivalent)
  • Experience in the customer service or service operations field, preferably within the trucks, material handling, or industrial equipment sectors.
  • Proven experience in team leadership and service sales management
  • Demonstrates effective time management, multitasking, and problem-solving capabilities
  • Analytical and innovative thinker with a proactive and positive mindset
  • Committed to high levels of customer satisfaction and team performance
  • Ability to coach, mentor, and develop teams while fostering a results-oriented culture
  • Willingness to travel as required
  • Fluent in English (spoken and written)

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