Jackson Grant
Jackson Grant

Field Service Manager

V-50375
Location
Bang Phli
Salary
THB80000 - THB130000 per month

Expertise and Skill Tags

Our Client is a leading material handling and logistics provider with offices throughout the globe. They are seeking a proactive, customer centric and detail oriented individual to lead their after-sales and customer services activities for their Thailand operations. This is an excellent opportunity to join an innovative and growing international organisation in a Senior Management role where you can truly make a difference. 

 

Responsibilities;

  • Operations Management
    • Lead the Service Operations team to meet defined service levels and financial targets
    • Optimize technician productivity through KPIs, process standardization, and operational controls
    • Ensure service team compliance with health, safety, and quality standards
    • Manage service budgets and operational costs effectively
    • Ensure technician skills align with the current and upcoming product portfolio through training and development programs
    • Handle escalated customer and technician issues promptly and effectively
  • Sales & Business Development
    • Drive aftersales revenue growth, including spare parts, service contracts, and support packages
    • Collaborate with the HOD to define pricing strategy, service offering, and market positioning
    • Maintain and grow relationships with international and local key accounts
    • Increase contract/service ratio and improve customer retention
    • Identify new business opportunities within the existing customer base in collaboration with regional and national sales functions
  • Customer & Team Engagement
    • Conduct regular customer review meetings and proactively address complaints or invoice disputes
    • Work closely with cross-functional teams to ensure a seamless customer experience
    • Build strong internal networks, especially with Company’s regional and international teams
    • Organize 1:1 meetings, performance reviews, and annual appraisals for service staff to ensure motivation, alignment, and growth
  • Performance Metrics
    • Achievement of aftersales revenue and profitability targets
    • Technician productivity and service delivery performance
    • Customer satisfaction scores and retention
    • Contract/service ratio improvements
    • Budget control and cost-efficiency in service operations
 

Requirements;

  • Bachelor’s or Master’s degree in a relevant field (Engineering, Business, or equivalent)
  • Experience in the customer service or service operations field, preferably within the trucks, material handling, or industrial equipment sectors.
  • Proven experience in team leadership and service sales management
  • Demonstrates effective time management, multitasking, and problem-solving capabilities
  • Analytical and innovative thinker with a proactive and positive mindset
  • Committed to high levels of customer satisfaction and team performance
  • Ability to coach, mentor, and develop teams while fostering a results-oriented culture
  • Willingness to travel as required
  • Fluent in English (spoken and written)

More jobs
Sales Manager/Business Development Manager
Sales Manager / Business Development Manager – Security Systems

Our client is seeking a senior Sales Manager / Business Development Manager to lead growth in our integrated security systems business in Thailand.

This role is for a proven professional with leadership capability who can drive new business, close complex project-based deals, and lead an established sales and in-house presales/design team.

 

Key Responsibilities

  • Drive new business acquisition and revenue growth
  • Lead and close complex, project-based security opportunities
  • Manage and develop an existing sales team (currently 9 people)
  • Lead an in-house presales/design team (currently 6 engineers) responsible for system design, proposals, and TORs
  • Grow the AES sales team
  • Build and maintain a strong, forecastable sales pipeline
  • Work closely with management and technical teams to deliver competitive, compliant solutions
 

Requirements

  • 10 years’ experience in B2B sales or business development
  • Proven track record for closing project-based or solution-led sales and sales growth
  • Experience managing sales and technical / pre-sales teams
  • Background in security systems, ELV, ICT, building systems, or system integration
  • Fluent in Thai and English, able to communicate professionally with local and international stakeholders
  • Strong leadership, negotiation, and commercial skills
 

What We Offer

  • Competitive salary with performance-based commission
  • Leadership role with clear authority and accountability
  • Strong support from experienced in-house design and engineering teams
  • Opportunity to work on large, high-value security projects
  • Stable, established organization with long-term growth plans
 
Competitive

Bangkok, Thailand

Chinese Speaking Professionals

Chinese Language Career Opportunities for Thai Professionals (Mandarin / Cantonese)

JacksonGrant is supporting a growing number of international and regional clients across Thailand in industries including engineering, manufacturing, logistics, supply chain, and operations management, who are actively seeking Thai professionals fluent in Mandarin and/or Cantonese.

This is an ongoing talent search project, not a single job vacancy. The focus is on connecting Chinese-speaking Thai professionals with roles where language capability directly supports business growth, regional coordination, and cross-border communication.

Opportunities span multiple levels, from specialist and professional roles through to leadership and commercial positions, depending on experience and background.

Whether you are actively exploring new opportunities or simply open to future discussions, this is a strong time to connect.

Who This is For:

  • Thai professionals fluent in Mandarin and/or Cantonese
  • Candidates with working experience in Thailand
  • Professionals open to opportunities across multiple industries

Common Role Areas:

  • Sales, Key Account Management, and Business Development
  • Operations, Planning, and Coordination
  • Customer Service, Client Support, and Regional Roles
  • Finance, Administration, and Corporate Functions
  • Technical, Industrial, and Commercial Roles

When Sending Your CV, Please Include:

  • The role(s) you are interested in
  • Your level of Chinese proficiency (Mandarin and/or Cantonese)
Role Dependant

Thailand

Japanese Interpreter (N1 / N2)
Our client, a prestigious automotive manufacturer and a subsidiary of a renowned Japanese group, is at the forefront of innovation and quality in the industry. Based in Rayong, this company is known for its cutting-edge technologies and strong commitment to excellence.   We are seeking a Japanese Interpreter (N1/N2) to support communication between Japanese management or engineers and production staff, ensuring smooth daily operations and effective coordination across the production line.

Responsibilities
  • Interpret as requested on the production line, in plants, and during meetings between Japanese and Thai staff
  • Translate documents, reports, manuals, work instructions, and internal communications between Japanese and Thai
  • Support daily operations by facilitating clear and accurate communication in on-site activities
  • Assist with coordination between Japanese management, engineers, and production teams to ensure alignment on tasks and instructions
  • Maintain confidentiality and accuracy in all interpretation and translation work
  • Provide general language support for factory operations and other related tasks as assigned
Requirements
  • Bachelor’s degree in Japanese, or a related field
  • JLPT Japanese proficiency level N1 or N2 (Must have)
  • At least one year of experience as a Japanese Interpreter in a manufacturing or production environment
  • Able to accurately interpret and translate between Japanese and Thai, and Thai and Japanese
  • Strong coordination and communication skills between Japanese staff and production team members
  • Responsible, patient, and able to work effectively in a factory environment
THB45000 - THB60000/ annum

Mueang Rayong, Thailand

What’s new on Linkedin

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This week we are back from our company retreat at Thann Wellness Destination.

A two day one night escape that helped us recharge reconnect and reset 💙✨🌿

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Great energy and even greater conversations at the GTCC Business Women Networking: Women in Charge – Big Data event last night 👩‍💼💬

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JacksonGrant was glad to partner with Rhenus Logistics for a knowledge-sharing session focused on enhancing the candidate experience 💬💼

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