Customer Support (Bangna KM23)
Our client is a global logistics company that serves a wide range of industries along the entire supply chain with multi-modal transport, warehousing, customs clearance, and innovative value-added services.
They are looking for a Customer Support to manage daily operations between customers, warehouse, and transport providers. The role ensures accurate order processing, shipment tracking, booking coordination, and timely communication of shipment status. You will support smooth operations while maintaining compliance with customer requirements and service standards, ensuring efficiency and high service quality across the supply chain.
Responsibilities:
Customer Coordination & Communication
Requirements:
They are looking for a Customer Support to manage daily operations between customers, warehouse, and transport providers. The role ensures accurate order processing, shipment tracking, booking coordination, and timely communication of shipment status. You will support smooth operations while maintaining compliance with customer requirements and service standards, ensuring efficiency and high service quality across the supply chain.
Responsibilities:
Customer Coordination & Communication
- Act as the primary contact point between customer and Rhenus warehouse operations
- Receive customer instructions, shipment requests, and service inquiries
- Provide daily updates on inbound and outbound shipment status
- Communicate shipment delays, issues, or deviations to customers promptly
- Monitor inbound shipment arrivals and coordinate receiving schedules
- Track outbound orders from picking through shipment dispatch
- Update shipment status as report requirement
- Ensure accurate documentation and shipment readiness
- Create and manage freight bookings in customer system
- Coordinate with freight forwarders, carriers, and couriers
- Select appropriate transport mode (FCL, LCL, Parcel, Air, etc.)
- Prepare shipping instructions and upload required documents
- Verify completeness of shipping documentation (Packing List, Invoice, etc.)
- Maintain shipment records and traceability data
- Support customer requests for POD, shipment reports, and audit information
- Coordinate resolution of shipment delays, discrepancies, and delivery holds
- Support investigation of customer complaints or service deviations
- Escalate critical operational issues to management
- Prepare daily and monthly shipment reports
- Consolidate & Monitor service KPIs according to customer requirement
- Support on periodically “Performance review” meeting with customer
Requirements:
- At least Bachelor’s degree any field and logistic field
- 1 - 2 years of experience in logistics operation
- Understanding Logistics and Custom clearance process, modeling, tools, routing and scheduling packages included Warehouse Management System
- Strong computer literacy - MS Excel, Access, Power Point, Word, Project with the ability to interact with all levels of personnel to resolve issues related to manufacturing, quality, and documentation
- Strong customer centric mindset with ability to quickly reach and understand customer business and requirements and develop innovative solutions to customer
- Excellent collaboration and communication both written and verbal included presentation skills in Thai and English
- Understanding ISO management system standard and related regulatory requirements with ability to apply in routine operations
- Experience in data collection, analysis, and process improvement, including root cause analysis and corrective actions troubleshooting, and problem-solving skills
- Attention in documentation details and accuracy
