Service Manager
Location: Thailand
Employment type: Full-time

About the Company
Our client is an established business supplying technical solutions and after-sales support to industrial customers. The company is seeking an experienced manager to lead service delivery, develop its technical team, and oversee customer projects in Thailand.

Role Overview
This role combines responsibility for service operations and customer project delivery, with approximately 70% of the focus on service management and 30% on projects. The priority is to build a capable, responsive service team that delivers reliable customer support and contributes to sustainable business growth.

The successful candidate will manage people, resources, customer relationships, and commercial performance while coordinating with internal teams and external partners.

Key Responsibilities:
Team Leadership and Service Operations

Lead daily service activities, including installation support, commissioning, preventive maintenance, troubleshooting, repairs, and technical inspections as required.
Plan engineer schedules, workloads, and deployment to meet customer commitments and use resources effectively.
Set team objectives, review performance, and provide coaching, technical development, and knowledge sharing.
Ensure engineers have the tools, information, and support needed to complete work safely and effectively.

Customer Support and Service Performance

Own service quality, responsiveness, and customer satisfaction; act as the escalation point for complex technical issues and complaints.
Coordinate technical specialists and partners to resolve problems, identify root causes, and prevent recurrence.
Maintain accurate service reports and technical records, with timely recommendations and customer follow-up.
Monitor response times, completion rates, resource utilisation, and customer feedback to improve delivery.

Commercial Management and Continuous Improvement

Manage service budgets, costs, and profitability, supporting accurate quotations, pricing, and contract reviews.
Partner with Sales to develop maintenance agreements, upgrades, and other after-sales opportunities that address customer needs.
Improve service procedures, reporting, and coordination with commercial, operational, and finance teams, including timely billing.
Ensure compliance with quality standards, industrial safety procedures, and customer site requirements

Project Management

Oversee customer projects from quotation support and scope definition through execution, commissioning, acceptance, and handover.
Establish schedules, budgets, resource plans, and responsibilities with customers, internal teams, suppliers, and technical partners.
Monitor milestones, costs, margins, risks, and scope changes; resolve issues and escalate concerns promptly.
Review technical and commercial requirements, coordinate testing and documentation, and ensure commitments are understood and delivered.
Ensure a structured transition to ongoing service support and apply lessons learned to future projects.

Qualifications and Experience:

Bachelor’s degree in Engineering or a related technical discipline.
Minimum 7 years of relevant experience in industrial technical service or engineering, including 3 to 5 years managing service engineers or technical teams.
Proven ability to manage service operations, engineer scheduling, resource planning, performance, and team development.
Sound understanding of industrial equipment or systems, commissioning, maintenance, and troubleshooting; experience supporting process industry customers would be an advantage.
Commercial experience with service quotations, contracts, budgets, cost control, and profitability, with the ability to identify service growth opportunities.
Experience delivering customer projects, including scheduling, risk management, commissioning, acceptance, and handover.
Strong customer focus and ownership, with the ability to resolve escalations, manage expectations, and build lasting relationships.
Effective planning, problem-solving, and stakeholder management skills, balancing daily service demands with project commitments.
Knowledge of quality management and industrial safety standards, with a practical approach to continuous improvement.
Strong Thai and English communication skills and the ability to work with local and international stakeholders. Familiarity with CRM, service management, and project scheduling tools is an advantage.

THB150000 - THB180000/ month

Bangkok, Thailand

Head of Tax Department

Department Head - Tax Advisory

Our client, an international advisory consulting firm, offers a comprehensive range of services. To better align with their global offices and support growth, they are establishing a dedicated Tax Advisory Department in Thailand. They are seeking an experienced Thai professional to lead this new department.

The Department Head will be responsible for establishing and leading the new Tax Advisory Department. This role requires a deep understanding of Thailand's tax legislation and regulatory environment, international taxation, and transfer pricing. The successful candidate will possess strong leadership qualities and be proficient in English.

Key Responsibilities:

Establish and develop the Tax Advisory Department.
Oversee financial and budget responsibilities.
Report to the Head of Office on department performance and growth.
Actively seek new business opportunities.
Attend business functions and deliver tax-related presentations.
Build and manage a small team aligned with business growth.
Provide tax advisory services to clients in person and through written communication.
Prepare tax memoranda and respond to tax-related inquiries.
Manage tax audits and refund applications with the Thailand Revenue Department.
Review and support tax declarations prepared by the Accounting and Payroll team or clients.
Prepare Transfer Pricing documentation in coordination with the central TP team in Singapore/Malaysia.
Serve as the primary contact for Thai clients and authorities regarding tax matters.

Qualifications:

Minimum of 15 years of relevant experience, ideally with prior experience in consulting firm or other leading tax advisory companies.
In-depth knowledge of Thailand Tax Legislation & Regulatory Environment across various taxation areas (PIT, CIT, VAT, Stamp Duty, Withholding Taxes, etc.).
Expertise in International Taxation and Double Taxation Agreements.
Proficiency in Transfer Pricing regulations and Tax Planning.
Practical experience dealing with the Thailand Revenue Department.
Strong leadership skills and the ability to manage and develop a team.
Excellent English language skills, both spoken and written.
Experience with international clients and multi-jurisdictional tax issues.

THB0 - THB200000/ month

Bangkok, Thailand

Process Cycle Engineer (CNC)

Our client is a European-headquartered global leader in high-performance braking systems, supplying calipers, brake discs and complete braking solutions to the world's premium car, commercial-vehicle and motorcycle manufacturers, with a brand recognised across motorsport. Its newly built Rayong plant – the group's first production site in Thailand – manufactures precision-machined braking components for leading motorcycle makers and is in an active ramp-up and industrialisation phase. The Process Cycle Engineer (CNC) owns the development, optimisation and industrialisation of CNC machining processes, driving product quality, manufacturing efficiency and cost competitiveness. This is a hands-on engineering role for someone who knows machining inside out – from CNC programs and cutting tools to Cpk and PPAP – and wants to build processes from concept through to stable series production at a world-class brand.

Responsiblties

CNC Machining & Cycle Time Optimisation

Develop, write, modify, troubleshoot and optimise CNC programs for milling, turning, drilling and tapping operations
Select cutting tools and machining parameters; manage tool life and drive cycle-time reduction on VMC, CNC lathes and machining centres
Manage work coordinate systems, tool offsets and machine set-up verification; design and apply fixtures

Process Engineering & Industrialisation

Develop and optimise manufacturing processes to meet safety, quality, delivery and cost targets
Run process capacity studies, bottleneck analysis and productivity improvement projects
Lead industrialisation – new equipment installation and commissioning, process validation, Run@Rate and handover to production
Drive continuous improvement in cycle time, cost and process stability from concept through to series production

Quality & Process Validation

Interpret engineering drawings and GD&T requirements; analyse CMM reports and measurement data
Run process capability studies (Cp, Cpk, Pp, Ppk) and SPC; support MSA and gauge validation
Apply automotive core tools – APQP, PPAP, PFMEA, Control Plan, Process Flow, SPC and MSA – for new and running products
Lead problem solving (5 Why, Fishbone, 8D, CAPA) and support customer, internal and certification audits

Cross-functional Collaboration

Work hands-on on the shop floor with Production, Engineering and Quality teams to resolve machining issues
Support NPI activities and production ramp-up, ensuring compliance with quality and safety standards

Qualifications

Bachelor's degree in Engineering (Mechanical, Industrial, Automotive, Electrical or related)
3–5 years of hands-on experience in CNC machining / process engineering in a manufacturing environment
Practical experience with CNC Milling (VMC), CNC Turning and Machining Centres, preferably on Fanuc, Brother or equivalent controls
Experience with brake discs, calipers or other precision-machined components is a strong advantage
Experience in new equipment installation, process industrialisation and production ramp-up
Involvement in APQP, PPAP and NPI activities; automotive or other high-volume manufacturing strongly preferred
Proficient in SolidWorks / AutoCAD / CAM software and Microsoft Office
Detail-oriented and analytical, quality- and compliance-driven, comfortable working hands-on on the shop floor
Good command of English (spoken and written). Able to work in Rayong

THB35000 - THB55000/ month

Mueang Rayong, Thailand

Service Manager

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