Senior Customer Support (Samutprakarn)
Our client is a global provider of high-quality aircraft containers, committed to excellence and innovation in the aviation industry. They are currently seeking a dynamic Senior Customer Support to join their team. This position plays a critical role in managing customer inquiries, quotations, and order processing for finished goods and spare parts to ensure smooth order fulfillment and high customer satisfaction. The role works closely with planning, export logistics, and sales teams to coordinate production schedules, shipments, and customer communication.
Our client is an equal opportunity employer. Qualified applicants will be considered regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality, gender, religion, or veteran status.
Responsibilities:
Our client is an equal opportunity employer. Qualified applicants will be considered regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality, gender, religion, or veteran status.
Responsibilities:
- Manage end-to-end order processing for finished goods and spare parts, including quotation review, sales order creation, documentation, and ERP data maintenance.
- Prepare and release sales orders, calculate spare parts pricing, and generate quotations for customers and sales teams.
- Maintain and update intercompany and commercial pricing in the ERP system, ensuring pricing and invoicing accuracy.
- Generate and maintain spare parts price lists for Sales Managers and customers as required.
- Coordinate with Planning to confirm delivery schedules, check stock availability, and ensure timely order fulfillment.
- Monitor regional spare parts inventory (APAC) and support effective stock management.
- Collaborate with Planning and Operations to resolve issues impacting production schedules or delivery timelines.
- Coordinate shipment preparation with export and logistics teams, ensuring all shipments are properly arranged and pre-alerted.
- Track shipment status, understand shipment priorities, and provide timely updates to customers and internal stakeholders.
- Act as a key contact point for customers, handling inquiries, complaints, and escalations while ensuring high customer satisfaction through effective problem solving.
- Prepare operational reports including order intake, order status, on-time delivery performance, and sales data to support KPI tracking.
- Ensure accuracy and compliance of all sales, export, and logistics documentation while maintaining proper records and SOPs.
- Bachelor’s degree in Business Administration, Logistics, or a related field.
- 2–4 years of experience in customer support, customer service, or order management roles.
- Proven experience handling customer inquiries and resolving issues while maintaining high customer satisfaction.
- Familiarity with CRM systems and customer service practices.
- Strong ability to multitask, prioritize tasks, and manage time effectively.
- High level of accuracy and attention to detail, particularly in preparing and reviewing invoices and order documentation.
- Good communication skills, both written and verbal, in Thai and English.
- Basic understanding of Incoterms and financial or accounting principles related to sales invoicing.
- Proficiency in MS Office 365, especially Excel; knowledge of Power BI and experience with ERP systems is an advantage.
