Senior Business Support Manager (O2C & SAP Operations)

Senior Business Support Manager (O2C & SAP Operations)

Our client is a global market leader in B2B specialty chemicals, industrial performance products, and commercial hygiene technologies. To support their expanding footprint in Thailand and the wider region, they are seeking a high-caliber Growth Operations Lead (Senior Manager – O2C & SAP Operations) to steer back-office commercial operations, optimize Order-to-Cash (O2C) governance, and build internal digital/analytics tools.

This unique dual-mandate role combines large-scale frontline team leadership (~15–20 FTEs) with hands-on digital capability building (low-code app development, SAP process optimization, and business intelligence). You will act as the core operational bridge between Commercial Sales, Supply Chain, Finance, and IT.

Key Responsibilities

1. Frontline Leadership & Order-to-Cash Execution (50%)

Operational Scale: Direct leadership over a multi-tiered commercial support team (~15–20 FTEs including team leads/supervisors) across Order-to-Cash (O2C), customer administration, and credit control governance.
Process Excellence: Streamline order-desk workflows, clean-order execution, billing accuracy, and master data alignment to ensure strict regional SLA compliance.
Commercial Alignment: Partner closely with Commercial Sales Leaders, Supply Chain, and Finance to resolve operational bottlenecks and drive commercial performance.

2. Low-Code Building & Commercial Intelligence (50%)

Hands-On Application Build: Actively design and deploy low-code applications, automated workflows, and internal productivity tools using platforms such as PowerApps, Power Automate, or custom scripts.
SAP S/4HANA Leadership: Serve as the operational Super User / Business Process SME for SAP (SD/MM modules), driving system enhancements and workflow automation.
Sales Intelligence & BI Analytics: Build and maintain interactive dashboards (Power BI/Tableau) and commercial mapping/territory tools to power sales decision-making.

Key Qualifications

Experience: 12–18+ years of commercial operations, order-to-cash, or business support management experience within top-tier B2B MNCs (Specialty Chemicals, Industrial B2B, Manufacturing, or FMCG).
Leadership Scale: Proven track record of managing operational teams of 15+ FTEs (including managing direct supervisors/team leads).
Technical & Digital Build Depth:
SAP Proficiency: Deep functional expertise in SAP (SD/O2C) as a Super User or Process Lead.
Hands-On Build Capability: Practical experience personally configuring tools in PowerApps, Power Automate, SQL, Power BI, or custom data tools (beyond just managing IT teams).
Commercial Acumen: Strong grounding in credit governance, sales intelligence, and frontline operational administration.
Education: Bachelor’s or Master’s degree in Business, Supply Chain, Engineering, Computer Science, or Business Analytics.
Languages: Business-fluent in Thai and English (written and spoken)

Competitive

Bangkok, Thailand

Key Account Coordinator

About the Role

Our client, a global logistics and freight forwarding company, is seeking a Key Account Coordinator to manage key customer accounts and ensure a high level of customer satisfaction Base in Laem Chabang, Chonburi. This role acts as the main point of contact between customers and internal teams across origin and destination, coordinating end-to-end shipments, resolving operational issues, and ensuring smooth supply chain execution while building long-term customer relationships.

Key Responsibilities

Manage daily communication with key customers, providing timely shipment updates and responding to inquiries and service requirements.
Coordinate end-to-end import and export shipments with internal teams, overseas offices, and relevant service providers to meet customer expectations and delivery timelines.
Review job instructions, quotations, cost summaries, shipping documents, and customer-specific requirements to ensure accuracy.
Monitor shipment progress, maintain accurate shipment records, and prepare regular performance reports in line with agreed KPIs.
Proactively resolve shipment delays, customer complaints, claims, and operational issues, escalating matters when necessary.
Participate in Monthly Business Reviews (MBR) and Quarterly Business Reviews (QBR) with customers to review service performance and identify areas for improvement.
Ensure compliance with international trade regulations, customs procedures, and shipping documentation requirements.

Qualifications

Bachelor’s degree in Logistics, Supply Chain Management, or a related field; equivalent work experience will also be considered.
1–3 years of experience in freight forwarding, logistics, or supply chain operations.
Good understanding of freight forwarding processes, logistics terminology, and customs clearance procedures.
Strong customer service, communication, coordination, and problem-solving skills.
Good organizational skills, with the ability to manage multiple priorities and meet deadlines.
Proficiency in Microsoft Office, particularly Word and Excel.
Basic understanding of costing and financial information.
Good command of spoken and written Thai and English.
A proactive, detail-oriented team player with a strong sense of ownership, accountability, and customer service.

THB25000 - THB30000/ month

Mueang Chonburi, Thailand

Project ESH Engineer

Our client is a global life sciences manufacturer is expanding its production footprint in Thailand’s Eastern Economic Corridor. The company is setting up a multinational project team to deliver a new manufacturing facility through construction, commissioning and start-up, in a regulated, GMP-driven environment. They are looking for a Project EHS Engineer to support the EHS Standards across an overseas project.

Project EHS Engineer (100K -120K Based in Rayong)

Key responsibilities:

Supporting implementation of EHS policies, standards and procedures across overseas projects
Ensuring construction and commissioning activities comply with local EHS laws, company standards and applicable food/pharma GMP‑related EHS requirements
Conducting EHS risk assessments, defining mitigation measures and following up on corrective actions
Monitoring contractor compliance with site safety plans, method statements, permits to work and PPE requirements
Performing site inspections and audits, identifying unsafe conditions or behaviors and driving preventive actions
Supporting incident and near‑miss investigations, root cause analysis and lessons‑learned sharing across project sites
Supporting environmental compliance related to waste, wastewater, air emissions, noise, dust and chemical handling
Coordinating EHS inductions, toolbox talks and on‑site safety communication
Preparing regular EHS reports, including KPIs, incidents, inspections and action tracking, for project and management teams

Qualifications:

Bachelor’s degree or above in Environmental Engineering, Safety Engineering, Occupational Health, Chemical Engineering or a related field
Minimum 3-5 years of EHS experience in construction and/or industrial project environments
Experience in food, pharmaceutical, biotech, cleanroom or other regulated process industries
Solid knowledge of EHS regulations and best practices for construction or industrial sites
Previous experience working on overseas or multicultural project sites
Ability to conduct risk assessments, inspections and incident investigations and follow through on corrective actions
Strong communication and coordination skills, with the ability to work effectively with contractors and multinational teams
Proactive, hands‑on mindset with willingness to spend significant time in the field
English proficiency suitable for technical EHS communication, reporting and training
Valid Department of Labour Protection and Welfare (DLPW) related or equivalent EHS certifications
Willingness to travel and work overseas as required by project needs

THB100000 - THB120000/ month

Mueang Rayong, Thailand

Senior Business Support Manager (O2C & SAP Operations)

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