Sales Support Executive

Our client is a global logistics company that provides end-to-end supply chain solutions, including transportation, customs clearance, regulatory compliance, and value-added logistics services for a wide range of industries.

They are looking for a Sales Support Executive to support the sales team by handling customer inquiries, preparing quotations and costing, coordinating with overseas partners for rate requests, updating selling rates and costs in the system, supporting sales campaigns and account setup, and ensuring smooth communication between customers, Account Owners, and internal departments, while maintaining accurate records and providing administrative and customer service support as assigned by the superior.

Responsibilities:
Sales Support function:

• Maintain a good work ethic and work closely with Account Owner
• Providing real-time help with pricing, costing, product selection and problem solving for customer order issues
• Pro-actively introduce and build up relationship with customer and upselling existing and new business.  Actively update costs and selling rate in coordinate with Account Owner
• Procurement of costs: Overseas contact for rates requests after received information from Account Owner or customer
• Work with company related systems such as quotation tool, ticketing systems, data entry and related reporting
• Support to qualify and potential customer to Account Owner such as Sales campaigns, cold calls etc.
• Participate in sales meetings and training sessions to enhance knowledge of products and services
• Support Account Owner’s administrative work such as following up customer’s documentation for new customer set up account and customs brokerage registration
• Any other assignment by Superior/Manager

Communication and Customer Service Care:

• Be the first point of contact for customers to address concerns and handle inquiries
• Maintain a cheerful attitude while answering all call and addressing customer, Account Owner or Co-worker needs
• Answer all customer email inquiries promptly to resolve any complaint or issue while maintaining customer satisfaction
• Establish active communication and engagement with all other departments and support where necessary

Compliance and Regulatory:

• Ensure Compliance with all international trade regulation, including customs procedure, export documentation and shipping requirement
• Report any related compliance issue to Superior/Manager

Requirements:

• Bachelor’s Degree in Logistics, Supply Chain Management; or a related field preferred; or equivalent work experience
• Minimum 1 to 3 years of experience in the freight forwarding industry, logistics and supply chain.
• Knowledge and experience of sales, business development, client service
• Knowledge of general freight forwarding services, terms and standards
• Knowledge of MS office, Word and Excel
• Basic knowledge of Customs Clearance process, accounting functions, and relative information retrieval
• Good communication skills in English and Thai both spoken and written

Quality Manager

A global medical device contract manufacturer specializing in cables, connectors, and fiber optics. The organization serves regulated healthcare markets with a strong focus on compliance-driven manufacturing. This role is based at a high-volume production facility within the medical device sector.

Reports to: Vice President, Quality

 

ROLE PURPOSE

The Quality Manager is responsible for stewarding sustaining quality across manufacturing and assembly operations for medical device products. The role operates at both strategic and tactical levels, ensuring full compliance with regulatory requirements, customer expectations, and divisional quality systems. The position also serves as Management Representative for the facility's quality management system.

 

RESPONSIBILITIES

Regulatory Compliance & Quality Systems

• Serve as Management Representative, ensuring the facility meets internal policies, customer requirements, and divisional quality system standards
• Ensure compliance with cGMP, ISO 13485, FDA Quality System Regulations, ISO 14971, and relevant international standards
• Support notified body and regulatory inspection readiness and response
• Develop and maintain effective strategies for managing audits, inspections, and corrective action responses

Operations Quality Support

• Support quality functions within day-to-day manufacturing operations
• Act as communication liaison between customers and the manufacturing facility
• Monitor Key Performance Indicators (KPIs) and drive performance improvement
• Participate in and lead continual improvement and innovation initiatives

Leadership & Team Development

• Provide coaching and development to a team of quality leaders
• Ensure the quality organization leverages individual and collective strengths effectively
• Communicate and demonstrate a clear vision for quality at both strategic and tactical levels
• Actively contribute to a safe and inclusive workplace environment

Customer & Stakeholder Engagement

• Drive internal and external customer satisfaction initiatives
• Coordinate with Regulatory Affairs, Operations, customers, suppliers, and relevant authorities
• Support corrective action processes across cross-functional teams

 

SKILLS & EXPERIENCE

• Education: Bachelor's degree or higher in a scientific discipline
• Experience: 5 years in Quality Assurance within medical device or biotechnology; 5 years in a management role
• Technical: Quality management tools and methodologies including risk assessment, root cause analysis, and FMEA; statistical tools; process validation; technical writing; data analysis and trend identification
• Leadership: Proven ability to lead quality teams, develop leaders, and collaborate cross-functionally with Regulatory Affairs and Operations
• Certifications: Familiarity with ISO 13485, ISO 14971, and FDA Quality System Regulations required; relevant quality certifications preferred
• Industry: Medical device or biotechnology manufacturing in a regulated environment