About the Role

Our client, a global logistics and freight forwarding company, is seeking a Key Account Coordinator to manage key customer accounts and ensure a high level of customer satisfaction Base in Laem Chabang, Chonburi. This role acts as the main point of contact between customers and internal teams across origin and destination, coordinating end-to-end shipments, resolving operational issues, and ensuring smooth supply chain execution while building long-term customer relationships.

Key Responsibilities

Manage daily communication with key customers, providing timely shipment updates and responding to inquiries and service requirements.
Coordinate end-to-end import and export shipments with internal teams, overseas offices, and relevant service providers to meet customer expectations and delivery timelines.
Review job instructions, quotations, cost summaries, shipping documents, and customer-specific requirements to ensure accuracy.
Monitor shipment progress, maintain accurate shipment records, and prepare regular performance reports in line with agreed KPIs.
Proactively resolve shipment delays, customer complaints, claims, and operational issues, escalating matters when necessary.
Participate in Monthly Business Reviews (MBR) and Quarterly Business Reviews (QBR) with customers to review service performance and identify areas for improvement.
Ensure compliance with international trade regulations, customs procedures, and shipping documentation requirements.

Qualifications

Bachelor’s degree in Logistics, Supply Chain Management, or a related field; equivalent work experience will also be considered.
1–3 years of experience in freight forwarding, logistics, or supply chain operations.
Good understanding of freight forwarding processes, logistics terminology, and customs clearance procedures.
Strong customer service, communication, coordination, and problem-solving skills.
Good organizational skills, with the ability to manage multiple priorities and meet deadlines.
Proficiency in Microsoft Office, particularly Word and Excel.
Basic understanding of costing and financial information.
Good command of spoken and written Thai and English.
A proactive, detail-oriented team player with a strong sense of ownership, accountability, and customer service.

THB25000 - THB30000/ month

Mueang Chonburi, Thailand

Project ESH Engineer

Our client is a global life sciences manufacturer is expanding its production footprint in Thailand’s Eastern Economic Corridor. The company is setting up a multinational project team to deliver a new manufacturing facility through construction, commissioning and start-up, in a regulated, GMP-driven environment. They are looking for a Project EHS Engineer to support the EHS Standards across an overseas project.

Project EHS Engineer (100K -120K Based in Rayong)

Key responsibilities:

Supporting implementation of EHS policies, standards and procedures across overseas projects
Ensuring construction and commissioning activities comply with local EHS laws, company standards and applicable food/pharma GMP‑related EHS requirements
Conducting EHS risk assessments, defining mitigation measures and following up on corrective actions
Monitoring contractor compliance with site safety plans, method statements, permits to work and PPE requirements
Performing site inspections and audits, identifying unsafe conditions or behaviors and driving preventive actions
Supporting incident and near‑miss investigations, root cause analysis and lessons‑learned sharing across project sites
Supporting environmental compliance related to waste, wastewater, air emissions, noise, dust and chemical handling
Coordinating EHS inductions, toolbox talks and on‑site safety communication
Preparing regular EHS reports, including KPIs, incidents, inspections and action tracking, for project and management teams

Qualifications:

Bachelor’s degree or above in Environmental Engineering, Safety Engineering, Occupational Health, Chemical Engineering or a related field
Minimum 3-5 years of EHS experience in construction and/or industrial project environments
Experience in food, pharmaceutical, biotech, cleanroom or other regulated process industries
Solid knowledge of EHS regulations and best practices for construction or industrial sites
Previous experience working on overseas or multicultural project sites
Ability to conduct risk assessments, inspections and incident investigations and follow through on corrective actions
Strong communication and coordination skills, with the ability to work effectively with contractors and multinational teams
Proactive, hands‑on mindset with willingness to spend significant time in the field
English proficiency suitable for technical EHS communication, reporting and training
Valid Department of Labour Protection and Welfare (DLPW) related or equivalent EHS certifications
Willingness to travel and work overseas as required by project needs

THB100000 - THB120000/ month

Mueang Rayong, Thailand

Service Manager

Service Manager
Location: Thailand
Employment type: Full-time

About the Company
Our client is an established business supplying technical solutions and after-sales support to industrial customers. The company is seeking an experienced manager to lead service delivery, develop its technical team, and oversee customer projects in Thailand.

Role Overview
This role combines responsibility for service operations and customer project delivery, with approximately 70% of the focus on service management and 30% on projects. The priority is to build a capable, responsive service team that delivers reliable customer support and contributes to sustainable business growth.

The successful candidate will manage people, resources, customer relationships, and commercial performance while coordinating with internal teams and external partners.

Key Responsibilities:
Team Leadership and Service Operations

Lead daily service activities, including installation support, commissioning, preventive maintenance, troubleshooting, repairs, and technical inspections as required.
Plan engineer schedules, workloads, and deployment to meet customer commitments and use resources effectively.
Set team objectives, review performance, and provide coaching, technical development, and knowledge sharing.
Ensure engineers have the tools, information, and support needed to complete work safely and effectively.

Customer Support and Service Performance

Own service quality, responsiveness, and customer satisfaction; act as the escalation point for complex technical issues and complaints.
Coordinate technical specialists and partners to resolve problems, identify root causes, and prevent recurrence.
Maintain accurate service reports and technical records, with timely recommendations and customer follow-up.
Monitor response times, completion rates, resource utilisation, and customer feedback to improve delivery.

Commercial Management and Continuous Improvement

Manage service budgets, costs, and profitability, supporting accurate quotations, pricing, and contract reviews.
Partner with Sales to develop maintenance agreements, upgrades, and other after-sales opportunities that address customer needs.
Improve service procedures, reporting, and coordination with commercial, operational, and finance teams, including timely billing.
Ensure compliance with quality standards, industrial safety procedures, and customer site requirements

Project Management

Oversee customer projects from quotation support and scope definition through execution, commissioning, acceptance, and handover.
Establish schedules, budgets, resource plans, and responsibilities with customers, internal teams, suppliers, and technical partners.
Monitor milestones, costs, margins, risks, and scope changes; resolve issues and escalate concerns promptly.
Review technical and commercial requirements, coordinate testing and documentation, and ensure commitments are understood and delivered.
Ensure a structured transition to ongoing service support and apply lessons learned to future projects.

Qualifications and Experience:

Bachelor’s degree in Engineering or a related technical discipline.
Minimum 7 years of relevant experience in industrial technical service or engineering, including 3 to 5 years managing service engineers or technical teams.
Proven ability to manage service operations, engineer scheduling, resource planning, performance, and team development.
Sound understanding of industrial equipment or systems, commissioning, maintenance, and troubleshooting; experience supporting process industry customers would be an advantage.
Commercial experience with service quotations, contracts, budgets, cost control, and profitability, with the ability to identify service growth opportunities.
Experience delivering customer projects, including scheduling, risk management, commissioning, acceptance, and handover.
Strong customer focus and ownership, with the ability to resolve escalations, manage expectations, and build lasting relationships.
Effective planning, problem-solving, and stakeholder management skills, balancing daily service demands with project commitments.
Knowledge of quality management and industrial safety standards, with a practical approach to continuous improvement.
Strong Thai and English communication skills and the ability to work with local and international stakeholders. Familiarity with CRM, service management, and project scheduling tools is an advantage.

THB150000 - THB180000/ month

Bangkok, Thailand

Project ESH Engineer

Expertise and Skill Tags

What’s new on LinkedIn