Customer Service Sales Manager (Food)

V-54739

Location
Bangkok
Salary
Competitive

Expertise and Skill Tags


Customer Service Sales Manager



About the Company

Our client is a global technology leader providing advanced process solutions and equipment to the

food, feed, and nutrition industries. With a strong international presence and a reputation for

innovation, the company partners with customers to improve productivity, efficiency, and

sustainability through world-class equipment and lifecycle services.



About the Role

We are seeking a Customer Service Sales Manager to drive the growth of the after-sales business in

Thailand, supporting customers across the Human and Animal Nutrition sectors.

This is a commercially focused role responsible for developing long-term customer relationships,

identifying service opportunities, and growing recurring revenue through spare parts, service

agreements, upgrades, retrofits, and field services. Working closely with both the Sales and Service

teams, you'll help customers maximize equipment performance while achieving ambitious business

growth targets.



Key Responsibilities

• Drive after-sales revenue by achieving order, sales, margin, and pipeline targets.

• Identify, develop, and convert customer service opportunities into successful orders.

• Grow the service business across spare parts, maintenance contracts, upgrades, retrofits,

and field services.

• Build trusted relationships with customers and understand their operational challenges.

• Recommend value-added service solutions that improve uptime, productivity, quality, and

cost efficiency.

• Manage quotations, forecasts, and sales opportunities through CRM.

• Develop recurring revenue through long-term service agreements.

• Collaborate with internal technical and commercial teams to deliver competitive customer

solutions.

• Monitor market trends, customer needs, competitor activity, and pricing.



Requirements

• Degree or Diploma in Engineering, Business, or a related discipline.

• Minimum 5 years' experience in aftermarket sales, technical sales, service sales, or industrial

equipment.

• Proven success in business development and customer relationship management.

• Experience selling machinery, spare parts, industrial equipment, or technical solutions is

highly preferred.

• Knowledge of the food, feed, or process manufacturing industries would be an advantage.

• Fluent in both Thai and English.

• Experience using CRM systems and digital sales tools.



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