Country General Manager
COUNTRY GENERAL MANAGER - THAILAND A fast-growing Chinese restaurant chain catering brand with over 2,500 locations across 360 cities globally, operating via a direct franchise model with an integrated supply chain and digital operations infrastructure. The brand has been expanding aggressively into Southeast Asia since 2022, with its first Thailand location already operational and profitable. 

ROLE PURPOSE This is a newly created, top-leadership role with full P&L and operational authority for Thailand. The Country General Manager will build and scale the franchise network from the ground up, driving store expansion, franchisee performance, localized brand operations, and team development across all functions. The role is the primary interface between headquarters and the Thailand market, responsible for delivering regional profitability and sustainable growth.

RESPONSIBILITIES

Franchise Strategy & Development

  • Develop Thailand's 3–5 year franchise strategy, including differentiated market entry plans and annual franchise acquisition targets
  • Build a localized franchise network; lead franchisee recruitment, qualification review, and contract signing
  • Optimize franchise policies to strengthen brand appeal and improve franchisee retention
  • Establish a franchisee grading management system and organize regular summits to resolve recurring operational issues
Store Development & Operations

  • Oversee site selection, renovation standard implementation, and pre-opening preparation to ensure single-store ROI targets are met
  • Monitor SOP compliance across the store network; improve operational efficiency through structured training programs, store visits, and data tracking
  • Manage construction and fit-out processes in line with brand standards
Brand & Marketing

  • Drive localized brand building and collaborate with product teams on menu adaptation to local tastes and dietary requirements
  • Develop regional marketing strategies; plan brand promotions and manage social media and KOL/influencer partnerships
  • Establish a crisis response mechanism to handle major customer complaints and reputational risks
Team & Compliance

  • Recruit and lead local teams across franchise development, operations, construction, and marketing functions (team of ~20)
  • Set performance KPIs across all direct-report functions and ensure full regulatory and business compliance
  • Coordinate effectively between China headquarters and Thailand-based teams
SKILLS & EXPERIENCE

  • Education: Bachelor's degree or above; MBA or Master's in Business Administration preferred
  • Experience: 10 years in restaurant chain catering; minimum 5 years in senior cross-border franchise management; prior Country GM or Regional Director role required; demonstrated 0–1 franchise system build experience in Southeast Asia strongly preferred
  • Technical: Proficiency in data-driven decision-making and business analytics; familiarity with integrated supply chain systems and digital operations platforms (e.g. smart site selection tools, POS/operation management systems)
  • Leadership: Outstanding cross-cultural management skills; proven ability to coordinate between HQ and local teams; full oversight experience across site selection, development, operations, franchise, and construction
  • Certifications: None specified
  • Industry: Chain catering; familiarity with Thailand's commercial real estate landscape, franchise channels, trade associations, and government-business networks strongly preferred
  • Languages: Fluent Mandarin and English required

Mandatory submission requirement:

Please submit your CV when applying.
Payment Staff - Shared Service Accounting
Our client is a well-established organization operating in a shared service environment, supporting regional and international operations with strong governance and compliance standards. The Payment Staff plays a key role in managing payment operations, ensuring accurate and timely disbursements to both local and overseas bank accounts, while working closely with internal teams and vendors in accordance with company policies and accounting standards.
Responsibilities
  • Process payments accurately and on time for both local and overseas bank accounts
  • Record payment transactions correctly in the financial system in accordance with approved terms and company policies
  • Perform bank reconciliations and investigate discrepancies between bank records and internal data
  • Review payment requests and supporting documentation to ensure compliance with internal controls
  • Handle international payments, wire transfers, and overseas banking procedures
  • Coordinate with vendors, banks, Group Treasury, and internal stakeholders regarding payment-related matters
  • Support daily cash flow monitoring, cash position reporting, and payment-related financial reporting
  • Assist with audit preparation and ensure compliance with company policies and financial regulations
Requirements 
  • Bachelor’s degree in Accounting, Finance, Business Administration, or a related field
  • Experience in payment operations, banking, AP, GL, or financial operations
  • Basic understanding of payment processing, bank reconciliation, and accounting principles
  • Familiarity with local and overseas payment transactions and banking procedures
  • Knowledge of WHT, VAT, and financial compliance requirements
  • Experience with ERP systems such as D365, SAP, or similar platforms is an advantage
  • Strong Microsoft Excel skills and ability to manage payment data accurately
  • Strong organizational, analytical, and problem-solving skills
  • Effective communication skills for coordinating with vendors, banks, and internal stakeholders
  • English communication skills are preferred
Regional HR Operations & Compensation Manager
Regional HR Operations & Compensation Manager

About the Role:

Our client is a well-established international organisation operating across multiple markets in Asia Pacific. The business supports complex regional operations and is recognised for delivering high-quality solutions, operational excellence, and a collaborative working culture. With continued growth across the region, they are seeking an experienced HR professional to lead people operations, rewards, and employee experience initiatives.

This role will oversee regional HR operations, compensation & benefits, employee engagement, and workplace administration across APAC. The successful candidate will act as a strategic HR partner to business leaders while ensuring efficient day-to-day HR management and compliance across multiple jurisdictions.

The position requires a hands-on and commercially minded HR leader who is comfortable operating in a fast-paced, multicultural environment.

Key Responsibilities:

HR Operations & Employee Support
  • Manage employee lifecycle processes including onboarding, payroll coordination, employee relations, and offboarding.
  • Provide HR guidance to managers and employees on policies, performance management, and workplace matters.
  • Ensure HR processes and documentation remain compliant with local regulations and internal policies.
  • Support HR reporting, workforce analytics, budgeting, and regional HR projects.
Compensation & Rewards
  • Support salary reviews, bonus processes, and compensation benchmarking activities.
  • Assist in developing and maintaining competitive rewards and recognition programs.
  • Coordinate compensation reporting and workforce cost planning.
Employee Experience & Office Management
  • Drive employee engagement and internal communication initiatives.
  • Support diversity, wellbeing, and workplace culture programs.
  • Oversee office operations, vendor coordination, and workplace administration activities.
Learning & Development
  • Coordinate training and employee development initiatives.
  • Maintain training records and support capability development programs.
Requirements
  • Bachelor’s degree in HR, Business Administration, or related field.
  • Minimum 7 years of HR experience within a multinational environment, including leadership exposure.
  • Strong knowledge of HR operations, compensation practices, and employment regulations.
  • Experience supporting regional or multi-country operations is preferred.
  • Strong communication, stakeholder management, and analytical skills.
  • Ability to manage confidential information with professionalism and integrity.
  • Fluent English communication skills required.


 

 

 

 

 

 

A recruitment experience built on insight and genuine care.

I had an excellent experience with JacksonGrant and their team. They introduced an opportunity that aligned perfectly with my background and long-term goals. The role wasn’t even advertised, yet it matched my experience, location needs, and career aspirations.

Throughout the process, I received clear updates, guidance, and support at every stage. The communication was timely, transparent, and professional, which made the entire journey smooth and reassuring.

I accepted the offer and, shortly after joining, progressed quickly and was promoted after my probation period. The culture, work-life balance, and environment are exactly what I had been searching for since relocating to Thailand. I’m very grateful for the thoughtful matching and the support throughout the journey.

Candidate Experience
Head of Operations and Supply Chain, Industrial Engineering

A team that goes beyond introducing opportunities, They stay with you until the end.

I had a great experience with JacksonGrant and their team.

They identified the right opportunity, guided me through each stage of the process, and supported me all the way through to the job offer and beyond. 

Truly professional and highly recommended.

 
Candidate Experience
Manager, Business Planning and Projects, Market Expansion Services

JacksonGrant continues to stand out in Thailand’s recruitment landscape for professionalism and expertise.

I have had the privilege of knowing Richard both personally and professionally for over 4 years and I remain impressed by his intelligent, professional, and genuinely likeable approach to the recruitment industry.

He is exceptionally well connected and highly influential with his clients. When acting as a recruiter, he brings sincere interest, intelligence, and balance to both the candidate and the client. Clients and candidates quickly develop strong trust in him, and this ease in the relationship benefits everyone involved. He has a natural ability to bring together like minded and successful professionals.

He is insightful and direct while being fair and diligent. This clearly sets him apart from many in the industry who may be focused yet still lack strength in business development or attention to top candidates.

Having been both a hiring manager in Thailand for many years and more recently a successful candidate placed by him, I can confidently recommend Richard and JacksonGrant as the number one professional recruiter in Thailand and quite possibly in Southeast Asia.

Jon Pickford
Director Smart Buildings and Cities and Integrated Developments Vertical Market APAC, Johnson Controls

With JacksonGrant’s RaaS model, we now have continuous access to expertise that fits our high standards and supports our long term ambitions.

Working with JacksonGrant makes our life easier. They know our business inside out and have supported all of our recruitment for the past eight to nine years, so formalising this partnership was an easy decision. At AviusULD, we set high standards and look for innovative ways to develop strong business partnerships, and the flexibility of this new agreement fits us perfectly.

We now have access to the full capability of the JacksonGrant team. They consistently deliver and understand how we work, so we are looking forward to a long and successful partnership together.

Klaus Hofmann
Chief Executive Officer, AviusULD

A recruitment partner who looks beyond experience and sees real potential.

Finding the right talent for an organisation is always challenging, but working with the right recruitment partner makes it professionally achievable. JacksonGrant brings a clear understanding of business needs, a strong partnership mindset, and deep insight into organisational development. This has been extremely valuable in securing the right people for our operations.

What stands out most is their ability to think beyond traditional experience-based assessments. They don’t look only at a candidate’s past – they look at potential and what the individual can contribute as the organisation grows. This forward-looking view has made a real difference in identifying the right talent.

 
Petcharat Chantachote
Plant Director, GKN Driveline Thailand Co., Ltd

What makes JacksonGrant exceptional is their ability to listen, understand, and translate our needs into strong and high potential hires.

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Their team is sophisticated, specialised, and focused on identifying candidates with the right potential rather than simply matching on experience alone. It has always been a pleasure working with JacksonGrant and I am grateful for their continued support.

Pichchanan Lerttheerathitikul
Head of HR, Daimler Commercial Vehicles (Thailand) Ltd.

JacksonGrant stands out in a crowded recruitment market by taking the time to understand what truly drives a business and the type of talent needed to move it forward.

JacksonGrant has been a rare find in the recruitment market. The team takes the time and makes the genuine effort to understand our business and what truly matters in the type of person needed to drive and manage it. Many recruiters focus only on titles, but JacksonGrant goes much deeper.

They are quick to understand the urgency and nature of each requirement and respond promptly. The quality of candidates JacksonGrant reviews and recommends has consistently been of a very high standard. I would confidently recommend JacksonGrant to anyone looking for the right people for their teams.

Russell Pang
Managing Director Thailand and Emerging Markets, CEVA Logistics

RaaS™ that transforms how we hire and how fast we scale.

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Tim Burger
Regional Managing Director Thailand, Myanmar and Cambodia, Rhenus Logistics Co., Ltd.