Customer Support (Bangna KM23)
Our client is a global logistics company that serves a wide range of industries along the entire supply chain with multi-modal transport, warehousing, customs clearance, and innovative value-added services.

They are looking for a Customer Support to manage daily operations between customers, warehouse, and transport providers. The role ensures accurate order processing, shipment tracking, booking coordination, and timely communication of shipment status. You will support smooth operations while maintaining compliance with customer requirements and service standards, ensuring efficiency and high service quality across the supply chain.

Responsibilities:
Customer Coordination & Communication
  • Act as the primary contact point between customer and Rhenus warehouse operations
  • Receive customer instructions, shipment requests, and service inquiries
  • Provide daily updates on inbound and outbound shipment status
  • Communicate shipment delays, issues, or deviations to customers promptly
Order & Shipment Management
  • Monitor inbound shipment arrivals and coordinate receiving schedules
  • Track outbound orders from picking through shipment dispatch
  • Update shipment status as report requirement
  • Ensure accurate documentation and shipment readiness
Transportation Booking Coordination
  • Create and manage freight bookings in customer system
  • Coordinate with freight forwarders, carriers, and couriers
  • Select appropriate transport mode (FCL, LCL, Parcel, Air, etc.)
  • Prepare shipping instructions and upload required documents
Documentation & Compliance Support
  • Verify completeness of shipping documentation (Packing List, Invoice, etc.)
  • Maintain shipment records and traceability data
  • Support customer requests for POD, shipment reports, and audit information
Issue Handling & Escalation
  • Coordinate resolution of shipment delays, discrepancies, and delivery holds
  • Support investigation of customer complaints or service deviations
  • Escalate critical operational issues to management
Reporting & Performance Monitoring
  • Prepare daily and monthly shipment reports
  • Consolidate & Monitor service KPIs according to customer requirement
  • Support on periodically “Performance review” meeting with customer
Contribute to support corporate and site activities & programs such as ISO, GDP including HSSE

Requirements:
  • At least Bachelor’s degree any field and logistic field
  • 1 - 2 years of experience in logistics operation
  • Understanding Logistics and Custom clearance process, modeling, tools, routing and scheduling packages included Warehouse Management System
  • Strong computer literacy - MS Excel, Access, Power Point, Word, Project with the ability to interact with all levels of personnel to resolve issues related to manufacturing, quality, and documentation
  • Strong customer centric mindset with ability to quickly reach and understand customer business and requirements and develop innovative solutions to customer
  • Excellent collaboration and communication both written and verbal included presentation skills in Thai and English
  • Understanding ISO management system standard and related regulatory requirements with ability to apply in routine operations
  • Experience in data collection, analysis, and process improvement, including root cause analysis and corrective actions troubleshooting, and problem-solving skills
  • Attention in documentation details and accuracy
Construction Manager
Construction Manager


A global electronics manufacturing services provider is delivering a large-scale data center construction program in Thailand. The organisation supports advanced manufacturing and technology infrastructure projects across the region. This role leads on-site construction execution from groundbreaking through to handover.


Chonburi corridor, Thailand | Facilities / DC Program Leadership

ROLE PURPOSE
The Construction Manager will lead on-site delivery of a data center construction program, overseeing contractor coordination, schedule and budget adherence, and quality/safety compliance. This role owns execution from groundbreaking through commissioning and handover.

RESPONSIBILITIES

Site & Contractor Management

  • Lead day-to-day site management
  • Ensure adherence to schedule
  • Coordinate general contractors, subcontractors
  • Manage civil, MEP, fit-out scopes
Schedule & Reporting

  • Own project schedule tracking
  • Report progress and risks
  • Mitigate schedule and cost risks
  • Liaise across client, internal stakeholders
Quality & Compliance

  • Oversee QA/QC processes
  • Ensure industry construction standards met
  • Manage site safety (EHS) compliance
  • Coordinate permitting with local authorities
Budget & Handover

  • Control project budget, cost reporting
  • Manage variation orders, contractor claims
  • Resolve on-site technical issues
  • Support commissioning and facility handover
SKILLS & EXPERIENCE

  • Education: Bachelor's degree, Civil/Construction Engineering, Architecture, or related field
  • Experience: Significant experience in construction management, ideally data center, industrial, or manufacturing facility projects
  • Technical: Primavera P6 or MS Project, standard construction documentation
  • Leadership: Strong stakeholder management across client, contractor, internal teams
  • Certifications: None specified
  • Industry: Data center, industrial, or manufacturing facility construction; familiarity with Thai construction codes, EHS regulations, and data center-specific requirements (Tier standards, MEP fit-out, commissioning) preferred; Thai/English bilingual preferred
Trade Compliance Manager
Trade Compliance (Logistics) Manager


A global electronics manufacturing services (EMS) provider serving aerospace, communications, industrial, and healthtech sectors. Operates a manufacturing site in Thailand supporting APAC trade operations.
Laem Chabang, Chonburi, Thailand | Reports to Regional/Global Trade Compliance Leadership

ROLE PURPOSE
This role owns the development, oversight, and continuous improvement of trade compliance procedures and internal controls for import and export activities. The position serves as the site's subject matter expert on regional and international trade regulations, bridging global compliance requirements with manufacturing site operations.

RESPONSIBILITIES

Program Development & Governance

  • Develop and implement Trade Compliance programs linking Global and site operations
  • Oversee development and maintenance of SOPs and internal controls for APAC trade compliance
  • Evaluate and implement customs simplification applications for efficiency gains
  • Deliver training and educational programs on trade compliance requirements
Regulatory & Government Relations

  • Manage customs and partner government agency relationships
  • Respond to government inquiries and audits
  • Oversee import/export applications, registrations, and Customs rulings
  • Provide expertise on Harmonized Tariff classification, valuation, and country of origin
Risk & Compliance Assurance

  • Assess impact of regulatory changes and drive regional improvements
  • Conduct internal reviews and audits to measure compliance and identify risk
  • Recommend corrective actions within business operations and practices
  • Maintain expertise in US export control regulations and ECCN classification
Cross-Functional Coordination

  • Interface with multiple functional teams to validate trade compliance data elements within transactions
SKILLS & EXPERIENCE

  • Education: Not specified
  • Experience: 10 years in international trade compliance
  • Technical: SAP, GTS (Global Trade Services), US export controls
  • Leadership: Strong cross-functional communication; able to present effectively at all levels
  • Certifications: Not specified
  • Industry: Electronics/Semiconductor manufacturing preferred; Asia region track record required

A recruitment experience built on insight and genuine care.

I had an excellent experience with JacksonGrant and their team. They introduced an opportunity that aligned perfectly with my background and long-term goals. The role wasn’t even advertised, yet it matched my experience, location needs, and career aspirations.

Throughout the process, I received clear updates, guidance, and support at every stage. The communication was timely, transparent, and professional, which made the entire journey smooth and reassuring.

I accepted the offer and, shortly after joining, progressed quickly and was promoted after my probation period. The culture, work-life balance, and environment are exactly what I had been searching for since relocating to Thailand. I’m very grateful for the thoughtful matching and the support throughout the journey.

Candidate Experience
Head of Operations and Supply Chain, Industrial Engineering

A team that goes beyond introducing opportunities, They stay with you until the end.

I had a great experience with JacksonGrant and their team.

They identified the right opportunity, guided me through each stage of the process, and supported me all the way through to the job offer and beyond. 

Truly professional and highly recommended.

 
Candidate Experience
Manager, Business Planning and Projects, Market Expansion Services

JacksonGrant continues to stand out in Thailand’s recruitment landscape for professionalism and expertise.

I have had the privilege of knowing Richard both personally and professionally for over 4 years and I remain impressed by his intelligent, professional, and genuinely likeable approach to the recruitment industry.

He is exceptionally well connected and highly influential with his clients. When acting as a recruiter, he brings sincere interest, intelligence, and balance to both the candidate and the client. Clients and candidates quickly develop strong trust in him, and this ease in the relationship benefits everyone involved. He has a natural ability to bring together like minded and successful professionals.

He is insightful and direct while being fair and diligent. This clearly sets him apart from many in the industry who may be focused yet still lack strength in business development or attention to top candidates.

Having been both a hiring manager in Thailand for many years and more recently a successful candidate placed by him, I can confidently recommend Richard and JacksonGrant as the number one professional recruiter in Thailand and quite possibly in Southeast Asia.

Jon Pickford
Director Smart Buildings and Cities and Integrated Developments Vertical Market APAC, Johnson Controls

With JacksonGrant’s RaaS model, we now have continuous access to expertise that fits our high standards and supports our long term ambitions.

Working with JacksonGrant makes our life easier. They know our business inside out and have supported all of our recruitment for the past eight to nine years, so formalising this partnership was an easy decision. At AviusULD, we set high standards and look for innovative ways to develop strong business partnerships, and the flexibility of this new agreement fits us perfectly.

We now have access to the full capability of the JacksonGrant team. They consistently deliver and understand how we work, so we are looking forward to a long and successful partnership together.

Klaus Hofmann
Chief Executive Officer, AviusULD

A recruitment partner who looks beyond experience and sees real potential.

Finding the right talent for an organisation is always challenging, but working with the right recruitment partner makes it professionally achievable. JacksonGrant brings a clear understanding of business needs, a strong partnership mindset, and deep insight into organisational development. This has been extremely valuable in securing the right people for our operations.

What stands out most is their ability to think beyond traditional experience-based assessments. They don’t look only at a candidate’s past – they look at potential and what the individual can contribute as the organisation grows. This forward-looking view has made a real difference in identifying the right talent.

 
Petcharat Chantachote
Plant Director, GKN Driveline Thailand Co., Ltd

What makes JacksonGrant exceptional is their ability to listen, understand, and translate our needs into strong and high potential hires.

JacksonGrant stands out because they genuinely listen to what the business needs. Their attitude and professional approach have been consistently demonstrated across every interaction I have had with the team. JacksonGrant has been a trusted partner who has supported us in achieving success by understanding our goals and delivering talent who truly fits.

Their team is sophisticated, specialised, and focused on identifying candidates with the right potential rather than simply matching on experience alone. It has always been a pleasure working with JacksonGrant and I am grateful for their continued support.

Pichchanan Lerttheerathitikul
Head of HR, Daimler Commercial Vehicles (Thailand) Ltd.

JacksonGrant stands out in a crowded recruitment market by taking the time to understand what truly drives a business and the type of talent needed to move it forward.

JacksonGrant has been a rare find in the recruitment market. The team takes the time and makes the genuine effort to understand our business and what truly matters in the type of person needed to drive and manage it. Many recruiters focus only on titles, but JacksonGrant goes much deeper.

They are quick to understand the urgency and nature of each requirement and respond promptly. The quality of candidates JacksonGrant reviews and recommends has consistently been of a very high standard. I would confidently recommend JacksonGrant to anyone looking for the right people for their teams.

Russell Pang
Managing Director Thailand and Emerging Markets, CEVA Logistics

RaaS™ that transforms how we hire and how fast we scale.

JacksonGrant understands the logistics business. The company’s excellent network and consultative approach has made it a vital partner in our growth in Thailand and Southeast Asia.

JacksonGrant’s groundbreaking RaaS™ solution has transformed our talent acquisition strategy. Having ongoing access to the breadth of the JacksonGrant team’s experience means we can always secure the right solution.

 
 
 
Tim Burger
Regional Managing Director Thailand, Myanmar and Cambodia, Rhenus Logistics Co., Ltd.