Key Account Manager

Our client is one of the world’s leading logistics companies, known for delivering integrated supply chain solutions to global customers. They are currently seeking a Contract Logistics Key Account Manager to manage and develop strategic relationships with key clients in Thailand. This role is ideal for a commercially minded logistics professional who enjoys client-facing responsibilities and wants to play a key role in business growth.

Responsibilities

• Client Relationship Management
  • Develop and maintain strong, long-term relationships with key clients
  • Understand client needs and tailor solutions to ensure satisfaction
  • Build trust through proactive communication and reliable service

• Business Development
  • Identify new business opportunities within existing accounts
  • Develop and implement strategies to expand services and increase revenue
  • Collaborate with sales and operational teams to pursue growth initiatives

• Operational Oversight
  • Ensure seamless execution of logistics services for assigned clients
  • Work closely with operations teams to resolve any service issues
  • Conduct regular performance reviews to uphold service standards

• Strategic Planning
  • Create and execute account strategies aligned with overall business goals
  • Stay informed on industry trends and competitor activities through market research

• Communication and Reporting
  • Provide regular account updates to both clients and internal stakeholders
  • Ensure all communication is aligned and timely across departments

• Problem-Solving
  • Act as the first point of contact for resolving client issues
  • Coordinate with relevant teams to develop solutions that balance client needs and operational capabilities

Requirements

• Proven experience in logistics or supply chain, with a strong focus on key account or operations management
• Excellent communication, negotiation, and relationship management skills
• Bachelor’s degree in Logistics, Business, or a related field
• Strong understanding of logistics processes, service delivery, and customer expectations within a global or regional context

This is a fantastic opportunity for someone looking to take the lead in managing strategic logistics accounts while contributing to business growth and service excellence.