Head of Operations

Our client is a rapidly growing innovator in the alternative investment sector, offering a premium, transparent, and client-first experience. With a focus on delivering long-term, tangible value to a discerning investor base, the company has built a strong reputation within a niche yet fast-expanding asset class.

As the business scales, they are seeking a Head of Operations to lead and optimise the end-to-end operational framework. This strategic role will oversee supplier logistics, bonded warehouse coordination, CRM systems, and post-sale client servicing. The ideal candidate will be highly systems-oriented, process-driven, and detail-focused—capable of building infrastructure to support sustainable growth while ensuring a seamless and high-touch client experience.

Responsibilities

• Develop and refine end-to-end operational processes to support scalable growth
• Oversee cask logistics, supplier relationships, and regulatory compliance (e.g., HMRC, FCA)
• Enhance client journey touchpoints—from onboarding to documentation and post-sale engagement
• Collaborate with sales, marketing, and finance teams to align operations with business objectives
• Manage CRM systems (HubSpot), reporting tools, and performance KPIs
• Ensure adherence to GDPR, AML protocols, and accurate record keeping
• Continuously identify and address operational risks and inefficiencies

Requirements

• Bachelor’s degree in Business, Operations, or related field (Master’s preferred)
• Solid experience in operational leadership, any within financial services or luxury assets could be a plus
• Demonstrated ability to implement and scale operational systems and teams
• Proficient in CRM platforms (preferably HubSpot), inventory systems, and project tools
• Strong communication skills with a detail-driven, analytical mindset
• Familiarity with bonded warehouse logistics and UK excise regulations is a plus
• Passion for delivering exceptional client experiences in a high-value brand setting