Client Services Manager (Phuket Based)

Our client, a leading facilities services provider with a strong national presence, is seeking an experienced Client Services Manager with a background in hotel or hospitality management. In this pivotal role, you will oversee client services in Southern Thailand, ensuring exceptional client satisfaction and profitability while leading a team to deliver outstanding service.
Responsibilities:

• Oversee client accounts to ensure exceptional satisfaction and profitability
• Ensure service delivery aligns with client agreements and company standards
• Identify and pursue opportunities to expand client relationships and drive revenue growth
• Address and resolve client complaints promptly to maintain strong relationships
• Monitor and ensure service quality meets client expectations
• Collaborate with internal teams, including sales and support, to optimise service delivery and revenue
• Manage invoicing processes and ensure timely collection of fees
• Maintain service quality standards in accordance with service level agreements (SLAs)
• Expand the client base by acquiring new clients and managing their onboarding effectively
• Lead and motivate the client services team, providing training and support to ensure high performance
• Oversee the work environment and address any issues related to staff satisfaction and performance
• Coordinate with HR and training departments to facilitate employee development and adherence to company policies
• Collaborate with research and consulting teams to enhance service offerings and improve client satisfaction
• Partner with marketing to refine product proposals and training programmes for client managers
• Utilise CRM and FM software to support client management and service delivery
• Optimise resource allocation based on client needs and operational efficiency
• Contribute to continuous improvement initiatives within the department
• Ensure compliance with safety regulations for all employees and contractors under your management
• Promote a safe work environment and proactively address safety concerns
• Report and manage near-miss incidents and unsafe conditions effectively
• Ensure all team members receive necessary training on health, safety, quality, and environmental standards
• Regularly review and update safety practices to maintain a safe and compliant work environment

Qualifications:

• Bachelor’s Degree in Hospitality Management, Business Administration, or a related field
• Minimum 5 years of experience in client services or hospitality management, with a strong track record in managing service delivery and client relationships
• Excellent communication skills in both English and Thai
• Proven ability to enhance client satisfaction and effectively manage accounts
• Demonstrated passion for exceptional client service and a solid background in hospitality management

This is an exciting opportunity to take on a leadership role within a dynamic organisation, driving client satisfaction and operational excellence. If you have a passion for delivering outstanding service and a strong background in hospitality management, apply today!

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