Client Services Manager - Hotel & Manufacturing (Hatyai Based)
Job type: | Permanent |
Industry: | Infrastructure, Commercial Real Estate, Facilities Management & Services |
Expertise: | Customer Service |
Salary: | 60-80k |
Job published: | 12/9/2024 |
Job ID: | V-41234-1 |
Our client, a leading facilities services provider with a strong national presence, is seeking an experienced Client Services Manager to oversee operations in Southern Thailand. The ideal candidate will have a background in hotel or hospitality management, preferably with experience in housekeeping and HR general administration. This is a pivotal role focused on delivering exceptional client satisfaction, driving profitability, and leading a high-performing team.
Responsibilities:
Client Management:
- Oversee client accounts to ensure exceptional satisfaction and profitability
- Ensure service delivery aligns with client agreements and company standards
- Identify and pursue opportunities to expand client relationships and drive revenue growth
- Address and resolve client complaints promptly to maintain strong relationships
- Monitor and ensure service quality meets client expectations
Operational Oversight:
- Collaborate with internal teams, including sales and support, to optimise service delivery and revenue
- Manage invoicing processes and ensure timely collection of fees
- Maintain service quality standards in accordance with service level agreements (SLAs)
- Expand the client base by acquiring new clients and managing their onboarding effectively
Team Leadership:
- Lead and motivate the client services team, providing training and support to ensure high performance
- Oversee the work environment and address any issues related to staff satisfaction and performance
- Coordinate with HR and training departments to facilitate employee development and adherence to company policies
Department Development:
- Collaborate with research and consulting teams to enhance service offerings and improve client satisfaction
- Partner with marketing to refine product proposals and training programmes for client managers
- Utilise CRM and FM software to support client management and service delivery
- Optimise resource allocation based on client needs and operational efficiency
- Contribute to continuous improvement initiatives within the department
Health & Safety:
- Ensure compliance with safety regulations for all employees and contractors under your management
- Promote a safe work environment and proactively address safety concerns
- Report and manage near-miss incidents and unsafe conditions effectively
- Ensure all team members receive necessary training on health, safety, quality, and environmental standards
- Regularly review and update safety practices to maintain a safe and compliant work environment
Qualifications:
- Bachelor’s Degree in Hospitality Management, Business Administration, or a related field
- Minimum 5 years of experience in client services or hospitality management, with a strong track record in managing service delivery and client relationships
- Excellent communication skills in both English and Thai
- Proven ability to enhance client satisfaction and effectively manage accounts
- Demonstrated passion for exceptional client service and a solid background in hospitality management
This is an exciting opportunity for a passionate client services professional to make a significant impact within a leading organisation. If you have a strong background in hospitality management and are looking to take on a leadership role in client services, apply today!