Client Services Manager - Hotel & Manufacturing (Hatyai Based)

Job type:Permanent
Industry:Infrastructure, Commercial Real Estate, Facilities Management & Services
Expertise:Customer Service
Salary:60-80k
Job published:12/9/2024
Job ID:V-41234-1

Our client, a leading facilities services provider with a strong national presence, is seeking an experienced Client Services Manager to oversee operations in Southern Thailand. The ideal candidate will have a background in hotel or hospitality management, preferably with experience in housekeeping and HR general administration. This is a pivotal role focused on delivering exceptional client satisfaction, driving profitability, and leading a high-performing team.


Responsibilities:


Client Management:

  • Oversee client accounts to ensure exceptional satisfaction and profitability
  • Ensure service delivery aligns with client agreements and company standards
  • Identify and pursue opportunities to expand client relationships and drive revenue growth
  • Address and resolve client complaints promptly to maintain strong relationships
  • Monitor and ensure service quality meets client expectations

Operational Oversight:

  • Collaborate with internal teams, including sales and support, to optimise service delivery and revenue
  • Manage invoicing processes and ensure timely collection of fees
  • Maintain service quality standards in accordance with service level agreements (SLAs)
  • Expand the client base by acquiring new clients and managing their onboarding effectively

Team Leadership:

  • Lead and motivate the client services team, providing training and support to ensure high performance
  • Oversee the work environment and address any issues related to staff satisfaction and performance
  • Coordinate with HR and training departments to facilitate employee development and adherence to company policies

Department Development:

  • Collaborate with research and consulting teams to enhance service offerings and improve client satisfaction
  • Partner with marketing to refine product proposals and training programmes for client managers
  • Utilise CRM and FM software to support client management and service delivery
  • Optimise resource allocation based on client needs and operational efficiency
  • Contribute to continuous improvement initiatives within the department

Health & Safety:

  • Ensure compliance with safety regulations for all employees and contractors under your management
  • Promote a safe work environment and proactively address safety concerns
  • Report and manage near-miss incidents and unsafe conditions effectively
  • Ensure all team members receive necessary training on health, safety, quality, and environmental standards
  • Regularly review and update safety practices to maintain a safe and compliant work environment

Qualifications:

  • Bachelor’s Degree in Hospitality Management, Business Administration, or a related field
  • Minimum 5 years of experience in client services or hospitality management, with a strong track record in managing service delivery and client relationships
  • Excellent communication skills in both English and Thai
  • Proven ability to enhance client satisfaction and effectively manage accounts
  • Demonstrated passion for exceptional client service and a solid background in hospitality management

This is an exciting opportunity for a passionate client services professional to make a significant impact within a leading organisation. If you have a strong background in hospitality management and are looking to take on a leadership role in client services, apply today!