Regional Director of Service

Job type:Permanent
Industry:Manufacturing, Industrial Machinery, Industrial Solutions
Expertise:Engineering, Business Development & Sales, A2 Director
Salary:150 - 200k
Job published:7/15/2024
Job ID:V-40020
Our client is a leading German machinery manufacturer and they are currently looking to add an experienced Regional Director of Service to join their expanding team in Bangkok, Thailand. This client provides industrial companies with intelligent solutions for foreign object detection, material sorting and analysis. If you are a strategic thinker with a proven track record in service this is a great opportunity to grow your career in a regional role.

Responsibilities

  • Develop and implement a sustainable revenue model for the service business, focusing on both the plastics and food sectors
  • Manage spare parts inventory effectively to ensure minimal downtime for customers
  • Drive service sales growth by expanding service offerings in both existing and new markets
  • Establish service operations in regions where the client currently does not operate
  • Develop a pipeline for service engineers and ensure they are trained and ready to support customers
  • Recruit, onboard, and mentor service engineers to maintain high service standards
  • Transition from direct sales to a dealer model in the food sector
  • Facilitate dealer operations by providing demo equipment and necessary support
  • Foster strong relationships with agents and partners in the industry
  • Enhance product inspection capabilities by introducing HACCP compliant solutions
  • Build strong customer relationships and ensuring their needs are met
Requirements

  • A background in engineering and service, preferably within the machinery industry
  • Strong proficiency in SAP Customer Experience (CX)
  • Experience in both plastics and food industries is highly desirable
  • Familiarity with product inspection processes is a plus
  • Ability to lead and mentor a diverse team
  • Excellent communication and interpersonal skills
  • Willingness to travel within the SEA region
  • Open to Expat