Customer Solution - Airfreight Export

Job type:Permanent
Industry:Logistics, 3PL, Freight Forwarding & Supply Chain, Logistics & Supply Chain
Expertise:Supply Chain & Logistics, Operations
Job published:6/9/2023
Job ID:V-39463
Our client is a leading global logistics company that is growing rapidly in Southeast Asia, with regional headquarters in Bangkok. We are seeking a confident and ambitious professional to join the customer service team based at Suvarnabhumi (BKK) as a Customer Solution – Airfreight Expert. This role is suitable for graduates seeking a career in Logistics / Freight.


  • Contact client to confirm Air Freight Export booking information. Check packing list, CNEE, routing orders, and other important details
  • Prepare freight bookings with airlines with co-loader and prepare all related documents for shipping staff and trucking team at the Suvarnabhumi Office
  • Track shipments with co-loader and keep client informed of freight movements
  • Create Booking in automated system and ensure all data is correct
  • Send booking confirmation and flight details to clients
  • Transfer all data and documents to coordinate shipments
  • E-file and maintain records according to SOP

  • University graduate in any field
  • Customer-service oriented, able to operate under pressure
  • Basic knowledge of Microsoft Office
  • Proactive communicator, keen to work with an international team
  • Can communicate well in English and Thai, both spoken and written
  • Capable of handling and dealing with people at different levels of the organisation
  • Flexible and highly motivated, results-driven