Time Critical Officer

Job type:Permanent
Industry:Logistics & Supply Chain, Logistics, 3PL, Freight Forwarding & Supply Chain
Consultant:Benyapha Seaheng
Job published:6/9/2023
Job ID:V-39465

Our client is a leading global logistics company that is growing rapidly in Southeast Asia, with regional headquarters in Bangkok. We are seeking a confident and ambitious professional to join the customer service team based at Suvarnabhumi (BKK) as a Time Critical Officer. This role is suitable for graduates seeking a career in Logistics / Freight.


  • Attend and reply to general operation inquiries by sales, agents customers within required timelines
  • Provide rate quotes for Time Critical Airfreight shipments
  • Provide shipment progress updates to customers and agents
  • Coordinate with all internal and external stakeholders to ensure shipments are delivered as planned
  • Book flights for On-Board Couriers (Hand Carry shipments)
  • Receive and send e-mail pre-alerts from/to overseas offices and agents
  • General data entry of shipment information
  • Issue AR/AP invoices; monitor and ensure that all job files are closed


  • University graduate in International Business or Logistics
  • 3 years’ experience handling Time Critical shipments or Airfreight Import/Export
  • Service-oriented and able to perform under pressure
  • Able to communicate in both English and Thai, spoken and written.
  • Shift work, including weekends, nights, and holidays required (day shift: 8 hours  + 1 hour lunch break; night shift: work from home 12 hours)
  • Capable of handling and dealing with people at different levels of the organisation
  • Flexible and highly motivated, able to multi-task