Key Account Coordinator

Job type:Permanent
Industry:Logistics, 3PL, Freight Forwarding & Supply Chain, Logistics & Supply Chain
Expertise:Supply Chain & Logistics, Customer Service
Job published:6/9/2023
Job ID:V-39444
Position: Key Account Coordinator

Industry: Logistics and Supply chain

Location: Laem Chabang

Salary Budget : 25,000THB – 30,000THB

Employment Permanent


Position Overview

Our Client is a leading Global Logistics Company who are rapidly growing in Thailand and SE Asia. They are seeking a

This is an excellent opportunity to work on both the Operations and Commercial sides of the Business and is an ideal

place for career development.



• Maintain all key customer accounts

• Act as liaison for account owner and customer

• Fulfill customer requirements, queries, and needs

• Send internal job instructions to Operations, and external job instructions overseas

• Control and maintain systematic filing systems

• Coordinate and communicate with account owner to prepare quotes for standard services and


• Check costs and accuracy of quotes, update when required

• Receive and confirm new shipmentrequests

• Check documentation (invoices, packing lists, etc.)

• Monitor Flight/Vessel through Airlines/Carrier website.

• Confirm draft HAWB from overseas

• Coordinate and follow up with all stakeholders

• Resolves customer complaints, ensure customer satisfaction, address customer claims

• Continuously ensure high customers satisfaction with customer surveys, marketing events and related


• Visit customers when necessary

• Report any obstacles immediately to management



• Bachelor degree in anyfield with 1-2 years experience in freight forwarder.

• Customer-service oriented

• Self-motivated and good team player

• Ability to multi-task and work well in a fast-changingenvironment

• Good knowledge of freight forwarding terms and standards

• Good Knowledge of MS office,Word, and Excel

• High degree ofresponsibility, punctuality and integrity

• Excellent communication skills in English and Thai, both spoken and written.