LCB - Key Account Coordinator

Our client is a dynamic, well-established international logistics company that is growing in Thailand and Southeast Asia. We are currently looking for enthusiastic and excellent communicators to join the Customs Clearance Team in Laem Chabang. This is an excellent chance for a proactive and service-minded individual, ideally with some experience in freight/logistics, to develop their career in a truly international environment.

Responsibilities

• Maintain key customer accounts
• Act as liaison for account owner and customer
• Fulfill customer requirements, queries, and needs
• Send internal job instructions to Operations, and external job instructions overseas
• Control and maintain filing systems
• Coordinate and communicate with account owner to prepare quotes for standard services and special projects
• Check costs and accuracy of quotes, update when required
• Receive and confirm new shipment requests
• Check documentation (invoices, packing lists)
• Monitor Flight/Vessel through Airline/Carrier website.
• Confirm draft HAWB from overseas
• Coordinate and follow up with all stakeholders
• Resolve customer complaints & ensure customer satisfaction,
• Continuously ensure high customer satisfaction with surveys, marketing events and related activities
• Visit customers when necessary
• Report any issues immediately to management

Requirements:

• Bachelor’s degree in any field, with 1-2 years’ experience in freight forwarding
• Customer-service oriented
• Self-motivated and good team player
• Ability to multi-task and work well in a fast-changing environment
• Solid knowledge of freight forwarding terms and standards
• Proficient in MS Office, Word, and Excel
• High degree of responsibility, punctuality and integrity
• Excellent communication skills in English and Thai, spoken and written