Japanese Key Account Manager

Job type:Permanent
Industry:Logistics, 3PL, Freight Forwarding & Supply Chain, Logistics & Supply Chain
Expertise:Supply Chain & Logistics, Project Management, Business Development & Sales
Consultant:Nicholas Padovan
Job published:6/9/2023
Job ID:V-39307

Our client is a global logistics service provider with operations in more than 600 locations around the world. The business involves Contract Logistics, Air / Ocean Freight and Transport, as well as managing complex supply chains and providing value-added services for clients. We are seeking a new Senior Account Manager for the Tokyo Office. This is a fantastic opportunity for a dynamic individual with a solid track record in freight sales to join a rapidly growing global logistics company.
Responsible for the financial development and volume growth of regional key accounts, in collaboration with Country Field Sales network & Key Account Management

  • Obtain an in-depth understanding of the Definition, Criteria and Targets of the Key Account Programme
  • Adapt account management style to adapt to regional culture
  • Produce high-quality Executive Summaries that project key accounts` global supply chain visibility, while analysing the competitive landscape and implementing appropriate commercial strategies
  • Proactively optimise customers` Global Supply Chain Process to enhance long-term partnership
  • Ensure quarterly business reviews with key accounts are produced when necessary
  • Ensure key accounts are properly managed in CRM and TMS

Serve as the link between Key Accounts and Internal Matrix stakeholders (Tender, Product, Implementation, Control Tower, OPEX, Compliance, Business Process and Senior Management) to achieve and strengthen long-term partnerships

  • Utilise relationships with all divisions for cross- & up-selling
  • Develop personal relationships with top global and regional decision makers for multinational accounts
  • Align with overseas colleagues (Regional Key Account Managers in other regions) to create a common understanding and unified strategy for key accounts
  • Provide feedback and report to key account management & senior management


  • Minimum 5 years’ experience in Freight Forwarding (especially Air/Sea freight)
  • Demonstrable success in sales and providing logistic solutions based on customer needs
  • Strong communication and interpersonal skills with aptitude in building relationships with professionals at all levels of the  organisation
  • Bachelor’s degree in business administration, sales or relevant field
  • Willing to travel internationally
  • Fluent in written and spoken English
  • Strong negotiation and influencing skills
  • Ability to thrive in an ambiguous and fast-paced environment
  • Eager to mentor younger members of the team to reinforce company values & culture